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Position Information

Posting NumberSRGV7978

Working TitleOUTPATIENT PROCEDURAL COORDINATOR

Number of Vacancies1

LocationHarlingen, Texas

DepartmentSchool of Medicine / Surgery ISU

FTE1.0

FLSANon-Exempt

Scope of Job

To facilitate access to UTHRGV and partnering facilities to procedural services for new and returning patients, coordinate financial arrangements including financial screening, communicating with patients, referral sources, and the treatment team regarding patient access and financial concerns. To financially clear outpatient procedures and perform scheduling functions for all required appointments including pre- and post-procedure services. Serve as a liaison and information resource for physicians, revenue cycle, nursing support staff, coworkers, admissions, peri-op services, and patients.

Description of Duties

• Responsible for coordinating financial clearance and patient registration activities, scheduling of surgical cases and facilitating access to UTHRGV and partnering facilities.

• Performs tasks related to surgical scheduling for all Surgical specialties. Tasks include verifying benefits, securing authorizations, updating information in the EMR / EPIC , patient estimates, and communicating with patients regarding their out-of-pocket costs related to appointments and surgeries. In addition, this position will perform surgery scheduling tasks for assigned surgeons, which includes the understanding of physician preferences and surgical patterns.

• Obtains and verifies all patient demographics, insurance coverage and benefits, secures authorization and/or referral, and obtains patient estimates for all services. Secures payment of patient liability prior to patient’s arrival for surgical case.

• Communicates with patients regarding surgery information, benefit information, financial information and responsibility, check-in times, NPO instructions and other information related to surgery visits.

• Documents telephone calls from patients including complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

• Serves as information resource for patients, physicians, nurses, and other healthcare professionals by providing accurate and current applicable information to accomplish patient satisfaction and maximum reimbursement.

• Demonstrates ability to maintain Registration Quality Assurance (Q/A) and productivity expectations as defined by specific departmental area as measured monthly and annually on performance review.

• Handles multiple priorities, prioritizes workload, meets deadlines and meets urgent patient, physician and system needs.

• Provides high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills for office services.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High School diploma or GED .

Preferred Education

Bilingual (English/Spanish).

Licenses/Certifications

None.

Required Experience

Two (2) years of experience processing prior authorizations and referrals in a medical settingorFour (4) years of related experience in billing, financial screening/clearance, insurance verification, collections, or procedural scheduling.

Preferred Experience

Surgical practice experience.

Equipment

Use of standard office equipment including knowledge of Microsoft Office and previous use of EMR systems (Electronic medical record systems).

Working Conditions

Needs to be able to successfully perform all required duties. Office environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other

Exceptional planning and organizational skills. Knowledge of interpreting commercial insurance benefits/coverages to include: Managed Medicaid and Medicare, and traditional Medicaid and Medicare plans required. Strong knowledge of insurance terminology and knowledge of some medical terminology. Strong time management and interpersonal skills. Provides excellent customer service skills.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date01/06/2025

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Social Security Number

Gender

Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/45576

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Are you a current UTRGV employee?

• Yes

• No

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document