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Live! Casino·Hotel Benefits Coordinator - Maryland in Hanover, Maryland

Function (Scope and Main Purpose of Job)

This Human Resources Department position exists to provide responsive service to Live Casino team members and internal departments while managing all benefits related eligibility processing. Duties include but are not limited to planning and employee education as well as other issues as necessary; processing benefits forms; entering new information and changes into multiple systems, reviewing, and verifying insurance/benefit billings on a monthly basis; conducting new hire orientations weekly; and providing responsive employee service. This position performs function for both union and non-union employees and does so in concert with Live Casino policies.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Administers Employee Benefit Administration & Leave of Absence Administration 40%

  • Establishes employee eligibility, coverage and effective date and premium payment responsibility for employees enrolled in Live Casino benefits by invoicing and accounting of benefits premiums paid through a payroll deduction. Enters new member enrollment and status changes with existing employees using vendor procedures.

  • Verifies the calculation of the monthly premiums statements for all group insurance policies and maintains statistical data relative to premiums, claims and costs.

  • Ensure all benefit information on the Kronos HRIS database is current and accurate.

  • Maintains backup employee benefit enrollment and termination information. Collects birth certificates and wedding documentation in enrolling team members. Assumes responsibility of all Live Casino benefits for eligible employees, including but not limited to medical, dental, vision, life, voluntary benefits and 401(k).

  • Provides recommendations on Web Page design to the Benefits/HRIS Manager that best communicates employee benefits.

  • Participates in the use of technology that best permits employees to manage their own eligible benefits.

  • Works on LOA/Non FMLA & FMLA claims; tracks and codes documentation in accordance with internal workflow processes.

  • Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.

  • Identifies action plans; determines benefits due; and makes timely case decisions based on service expectations as established by Live Casino.

  • Communicates decisions and on-going expectations with team members.

  • Reviews and assesses medical documentation; Verifies accuracy of information received to determine support for Federal, State & company benefits. Maintains professional client relationships. Coordinates a Benefits Fair each year with multiple insurance vendors.

  • Performs Responsive Customer Service Functions 20%

  • Answers employee calls and walk-ins in a responsive and professional manner for multiple shifts. We are a 24 hour 7 day a week operation. Working hours flexibility is needed.

  • Oversees and identifies claim issues & trends by working with employee(s) and insurance companies to resolve applicable issues; then reports any issues and trends to the Benefits/HRIS Manager.

  • Collaborates closely with Payroll/Finance and other departments to ensure billing and payroll deductions are accurate. Works to collect medical payments that are in arrears.

  • Assists in Benefits Administration 10%

  • Accounts for new hires, terminations and assists with retro adjustments for premium notices and any retro adjustments for benefit calculations.

  • Ensures all employees are informed of their benefit eligibility according to union contracts and benefit agreements.

  • Assists in identifying and writing standard operating procedures and guidelines for important functions for employees and staff to follow.

  • Maintains Effective Department Communication 10%

  • Resolves employee concerns, in a timely manner, by thoroughly researching and investigating the issue(s) and reporting back the finding to the employee and management.

  • Hosts monthly meeting with our vendor representatives to discuss our activities and any new issues that may be on the horizon affecting Live Casino.

  • Responds to Qualified Medical Child Support Orders (QMCSO) when received.

  • Drafts and types letters, memos, and other human resources documents.

  • Provides Benefit Orientation Programs to Eligible Employees on a weekly basis 5%

  • Presents a summary overview of the eligible benefit offerings to newly employed Live Casino employees during New Hire Orientation on a weekly basis.

  • Ensures all benefit plan documents, summary plan descriptions, booklets and information brochures are accurate and current for dissemination.

  • Conducts, plans and implements annual open enrollment process.

  • Administers Employee Benefit Termination 5%

  • Issues notification spreadsheet to COBRA vendor to report monthly eligibility, i.e. full time status, or required COBRA dependent coverage. Works on ACA benefit eligibility lists on a semi-annual basis to provide coverage or reduce status from full time to part time.

  • Continuous Professional Development 5%

  • Remains current on related laws, regulations, and practices affecting Live Casino benefits by subscribing to related literature, attending on-line conferences, seminars, and/or enrolling in courses.

  • Effectively utilizes vendor resources to remain current on new benefits developments. Attends training and benefit educational events.

  • Contributes to Improve HR Benefit Function Efficiency and Effectiveness 5%

  • Coordinates and communicates Red Cross Blood drives every other month.

  • Contribute to the implementation of new method of enrollment to improve accuracy and efficiency.

  • Contributes to the implementation of identifying and communicate benefit enrollments and costs to Live Casino. Contributes to the implementation of better methods of communicating relevant benefit information to Live Casino employees.

Job Requirements (skills, knowledge, and abilities)

  • Advanced knowledge in Government Benefit Laws and Regulations

  • Expert knowledge in Organizational Contracts and Agreements

  • Expert knowledge in Vendor Benefits

  • Expert knowledge in Vendor Benefit Enrollment Processes

  • Advanced skill in MS Word and Excel, Kronos HRIS system preferred.

  • Advanced Skill in Database Management

  • Advanced Skill in Customer Service

  • Ability to read and comprehend instructions, correspondence, memos, and work place policies.

  • Ability to analyze, interpret general business periodicals, professional journals, procedures and governmental regulations.

  • Ability to write professional correspondences.

  • Ability to write routine business reports.

  • Ability to speak effectively with other employees and/or customers.

  • Ability to present formal information in one-on-one and small group situations to employees.

  • Ability to present information and respond to questions from groups of administrators, managers, employees, and/or the general public.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

  • Ability to compute rate, ration, and percent and design and interpret charts and graphs to communicate business issues.

  • Ability to carry out detailed written and/or verbal instructions.

  • Ability to solve problems involving concrete variables in standardized situations.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Flexibility and coping with change.

  • Multitasking.

  • Performance under tight, changing deadlines.

  • Performance under supervision. Freedom to work independently from supervision.

  • Second language is a plus, Asian language or Spanish.

Educational Requirements

  • Bachelor's Degree: Human Resources Management - Benefits Administration – preferred.

  • Three (3) to Five (5) years in Benefits Administration.

  • PHR, Benefits Certifications preferred.

  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • 24/7 environment requiring extended hours including evenings and weekends.

  • Must be able to work standing/ sitting for up to 4 hours at a time.

  • Must be able to work in small, confined area.

  • Must be able to carry/lift up to 50lbs.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees

  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

  • You will work in an environment where smoking is allowed.


Requisition ID: 2020-3096

Division: General and Administration

Street: 7002 Arundel Mills Circle