Job Information
Linnaeus Client Care Assistant in Hampstead, United Kingdom
Job Title: Client Care Assistant (Veterinary Receptionist)
Salary: £25,290.72 per annum
Location: Village Vet, Hampstead
Job Type: Full-time, Permanent
Hours: 42 Hours per week.
Shifts: The successful candidate MUST be flexible to work any five days of the week, and any shift required. These shifts can vary between 8am and 10pm.
Village Vet Hampstead are looking for a caring, organised, motivated individual to join their fantastic front of house admin team!
This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Roles and Responsibilities
Liaising with clients and the clinical team to ensure effective customer service
Completing various administrative duties for the clinical team and the business
Promoting our fantastic Healthcare Plan
Meeting and greeting clients with an effortless smile
Booking appointments and diary management
Managing telephone and email enquiries
Taking payment for services and products
Managing cash, stock and client accounts
Opening and closing the practice.
Required Skills and Experience
Previous Customer facing experience
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Works well within a team
Ability to work at a fast working pace under pressure along with lone working and managing own workload
Professional approach to work
Excellent administration, organisational and time management skills with excellent attention to detail
Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk