Job Information
Manulife Training and Documentation Specialist in Halifax, Nova Scotia
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you interested in working in an innovative area with great opportunities?
Our Group Benefits business is focused on creating an experience that is easy and meaningful for our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.
If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Plan Sponsor Administration is looking for a Training and Documentation Specialist to join our team. The successful candidate will be highly motivated, collaborative, influential, and a passionate professional who is committed to building solid relationships while delivering on initiatives.
Responsibilities
Design and deliver training for new hires, cross training as well as for initiatives and projects in various locations
Assessing training needs of learner/Business and:
Develop training plans/approach
Build out lesson plans
Estimate training work/task efforts
Develop training and teaching materials including job aids, procedural documentation, workflows, presentation materials and training activities to maximize the learning impact
Facilitate learning through a variety of delivery methods including classroom instruction, e-learning, on-the-job coaching, and virtual training
Deliver training on product overviews, systems, technical and functional processes
Design and apply assessment tools to evaluate learning such as tests, quizzes, checklists, case studies, etc.
Track and report on training outcomes and provide feedback to Managers regarding trainees' performance and development and make recommendations for improvement
Creating, updating and maintaining procedural documentation
Play a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective. Liaise with Project and Production Support BA’s when there are changes to workflows/processes to ensure documentation is updated; identify areas impacted by the changes; communicate changes to staff; and provide technical training to staff
Support Seniors, Specialists and Leaders with handling complex cases, and unique situations and escalated technical inquiries as requested
Collaborate across PSA to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.
How will you create impact?
You will be responsible for completing needs analyses, planning, design, and training delivery. You will also be accountable for the evaluation of training programs and modules, including new hire, cross-training and refresher training. You also partner with our Strategic Initiatives team to ensure the successful delivery of project and business initiative training to meet the training needs of PSA teams across multiple locations. All while keeping the customer at the center of what we do.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone
What we are looking for
Exceptional attention to detail
Get it done mentality, flexible & adaptability to change, resiliency with ambiguity
Strong Negotiation & Influencing Skills
Action Oriented Problem Solver
Collaborative Team Player
Produce high-quality deliverables on time
Excellent verbal and written communication skills
What you bring:
You realize that the need to continue to learn and invest in your own development is a never-ending journey. And if you have professional accreditation in training, ‘train the trainer’, adult education background, that’s even better!
You have experience with the training cycle, including needs assessment, design, delivery, implementation and evaluation of the training
You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
The training profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training in a fast-paced, professional environment
You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
You have excellent knowledge of MS applications & communication tools
You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups
You demonstrate accountable behaviours – you take initiative and show ownership in everything you do
You “go with the flow” and can adapt to change, and even embrace it
You successfully manage competing priorities like a champion
You maintain your composure and best-self during challenging times or challenging interactions
You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you
You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems
You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it!
Strong Assets:
- Knowledge and experience in the financial industry and specifically Group Benefits
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Boundless opportunity: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Montreal, Quebec
Salary range is expected to be between
$50,250.00 CAD - $83,750.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.