Job Information
ThermoFisher Scientific Field Service Representative 2 -Dartmouth, NS, Canada - Remote in Halifax, Nova Scotia
Work Schedule
7 1/2 hr shift
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Job Title: Field Service Representative
Location: Dartmouth, NS, Canada - Remote
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
As a Field Service Engineer, your tasks will include delivering and building service excellence over and above our customer expectations.
A Day in the Life:
Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed
Schedules and completes thorough preventative maintenance service to assure peak uptime of customer equipment
Understand customers’ needs to best promote service contracts, services, and new equipment.
Managing expenses and spare parts inventory in a timely and accurate manner
Document daily service actions through the company work order database
Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.) (add reference to scheduling autonomy)
Accept training on various equipment and product lines to provide stellar service to our customers.
Interact with numerous manufacturers for day to day warranty related instrument service
Keys to Success:
Education :
- Post-secondary school diploma in electronics or similar military certification preferred
Experience:
2 years of relevant experience. On the job experience and training may be accepted in lieu of these requirements
Advanced knowledge working with basic test equipment such as DMM, tachometer, temperature devices, etc.
Demonstrated proficiency in (similar lab equipment) multiple vendor product lines with minimal supervision
Previous Field Experience preferred, supplemented with training courses
Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus
Knowledge, Skills, Abilities
Requires proof of Covid-19 vaccination
Proven track record to mentor and train other engineers with difficult service calls that require technical expertise
Strong customer service skills
Strong communication skills
Knowledge of compressor and cold equipment repairs may be a plus.
Ability to operate computers, smartphones and related software efficiently
Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals and other technical documentation
Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed
Work Environment
Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
Must adhere to customer clean room environments and wear appropriate Personal Protective attire as required
Ability to drive daily within territory and travel overnight if necessary
Must have a valid driver’s license and a safe driving record
Ability to travel internationally for training, as required (passport or appropriate work visa)
Benefits
We offer competitive compensation, annual incentive plan bonus, and a range of employee benefits. We offer employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.