Job Information
Activate Group Limited IT Support Technician Apprentice in Halifax, United Kingdom
Job title: IT Support Technician Apprentice)
Department: IT
Location: Halifax
Hours: 37.5 hours per week
Salary: £17,000
We're looking for a IT Support Technician Apprentice to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
You will be responsible for providing a comprehensive and efficient 1st line support service to all Activate Group employees. This covers varied aspect of IT administration from end user support to installing, configuring & maintaining IT and Infrastructure equipment. You will also be involved in Key Projects for improvement strategies. You will be interested in emerging technology and be able to work in a fast-paced environment. Managing various support requests prioritising accordingly while keeping end user experience at the forefront of your mind is key in this role. This role will be based in the Halifax office.
Key responsibilities
Providing in person and remote 1st line queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion.
Act as a point of contact for internal staff, triaging and prioritizing incoming support requests via phone, email, or ticketing system. Log incidents and service requests, ensuring accurate documentation and resolution tracking
Recognise critical issues and escalate accordingly to 2nd line support.
Installing software and patches across workstations.
Assist in routine maintenance tasks, such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security.
Supporting management information and reporting preparing and developing ideas for improvements.
Assist with keeping asset registers up to date.
Help maintain company intranet platform.
Working towards improving efficiencies within the group by helping automate tasks.
Help set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations.
Ensuring software compliance across the group keeping track of all licencing.
Maintaining and updating documentation detailing current infrastructure.
Skills and experience
Strong Microsoft Office skills
Hardworking and can-do attitude
Good communication skills
Foundational Understanding concepts of WAN/LAN and Wireless Networks
Good understanding of hardware (Workstations/Servers/Printers/Projectors)
Solution-orientated looking to get to the bottom of an issue and use initiative
Flexible and Collaborative approach to tasks.
A strong passion for technology and a desire to pursue a career in IT support.
Benefits
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
Strive for better – Be bold. Challenge the norm – make small improvements often.
Win together – Be a team-player. Win together, learn together, respect each other.