Job Information
TEKsystems ServiceNow Administrator in Halethorpe, Maryland
Job Description
As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.
We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.
At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.
Let’s partner. Together, we can accomplish amazing things.
Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:
Description:
The myIT team is looking for an experienced ServiceNow System Administrator to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.
The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features
Qualifications:
• Certified ServiceNow System Administrator Certification
• 4 years of experience maintaining the ServiceNow platform, including administering, configuring, upgrades, system health, and incident management
• 4 years of experience with Service Management (ITSM) is required
• Experience integrating ServiceNow with other applications
• Experience at least 2 of the following modules ITSM, ITOM, SPM, CSM
• Strong analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams.
• Ability to work in a fast-paced, deadline-driven environment.
• Experience with service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLAs, metrics, reports, and dashboards.
Main Responsibilities:
• Maintains stability and usability of the platform
• Performs application maintenance to include performance monitoring and error identification/remediation
• Manages support for incidents
• Manages update set creation and migration
• Leads ServiceNow upgrade planning and execution
• Manages instance security, user/group access, administration, access control lists, etc.
Job Duties:
Administer, configure, and maintain the ServiceNow platform across all modules, including managing out-of-the-box functionality
Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary
Develop and implement fixes for bugs and issues found in ServiceNow
Create and modify forms, fields, and flow according to requirements
Design and create dashboards and reports to support business operations
Resolve incidents and service requests promptly Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies
Collaborate with developers on release management activities
Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc.
Create and modify knowledge base articles to enhance user support and documentation
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc.
Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.
The expected posting close date is 10/11/24
Skills:
Servicenow, Agile, Implementation, itil service management, incident management, itil, itom, Itsm, Administration, Change management, upgrade, patch management
Top Skills Details:
Servicenow,Agile,Implementation,itil service management,incident management,itil,itom
Additional Skills & Qualifications:
ITIL v4 certification, ServiceNow System Admin certification
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.