Job Information
R1 RCM Senior Specialist - HR in Gurugram, India
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Senior Specialist - Employee Relation Role Summary:
The Incumbent will be responsible as an individual contributor managing HR Service delivery on the across R1 Locations providing proactive HR support to the assigned business site/location associates, leaders and HR Business Partners.
The incumbent may also be involved on a variety of ER Programs, policies and practices that minimize corporate risk.
Roles and Responsibilities –
ER Service Delivery across the R1 locations via Service Now query management, tiering support and other sources.
Design and lead structured listening posts, employee skips, focus group discussions.
Proactive management and resolution of employee grievances and queries.
Support business leaders in conducting constructive and progressive performance management discussions
Work closely with the Business leaders to support performance improvement issues by collecting information and participating in reviewing performance improvement documents and making recommendations.
Assist in management of ER cases including, disciplinary issues, grievances, involuntary exits, leave of absence, sensitive and/or high risk matters to successful closure
Ensure consistency in approach and resolution on employee concerns with high quality documentation/report preparation.
Report out ER cases monthly via the internal tracking log for the site.
Connect with HR Business Partners and other ER Advisors as necessary to keep them informed with progress of employee relations matters on site.
Share Data Insights at Site level from trends observed via Various Focus Groups, listening posts, ER Case logs, etc.
Take an active role in implementation and communication of policies, procedures, programs.
HR Projects
Key Competencies –
Proven Employee Relations and/or HR Business Partner experience
Ability to prioritize, execute programs and transactions in a fast paced environment.
Excellent written, verbal communication, interpersonal skills
Strong customer focus with an understanding of strategic business viewpoint.
Strong Coaching and Influencing skills.
Preferred 5-7 years of work experience.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”