Campus Pride Jobs

Job Description :

Job Title:

Customer Supply Executive

Level:

L6 A

Function

Commercial Experience Gurgaon

Reports To:

Customer Supply Team Leader

Context/Scope:

The OTC (order to cash) Process is responsible for taking care of 19,000 customers and 440 market contacts, split over 5 continents, delivering 24-hour service in 3 shifts.

Bringing together 192,000 orders and delivering 480,000 billing documents, while driving 264,000 Direct Debits per year the OTC Process in GBO (Global Business Operations) collects an average of 6 billion GBP per annum from Diageo customers.

The OTC Process serves around 25 markets, Diageo units or Hubs.

Most of these are European with each an individual trading structure and culture and currently in a driven economic environment. Markets like GB, North-America and Germany are key contributors to overall Diageo performance.

The Customer Supply Executive (providing service to the Primary Distribution Global Travel - 3rd party customers) reports to the Customer Supply Team Leader and is a member of a team of 9. The GT Customer Supply Team is responsible for the Supply Chain processes for the markets supplied, forecasting, troubleshooting customer relations, issue resolution.

Dimensions:

Financial

The GT Primary Distribution area is a fast-developing area in Diageo.

The growth trend is continuous and multifaceted – the GBO Teams play a key role in supporting the Sales and Financial agenda of this multifaceted growth.

Market/Role Complexity

Diageo GT (Global Travel) is an agile, fast-paced, international business and one of Diageo’s fastest-growing units. Operating in 28 countries and serving 180 markets, this is a geographically diverse business.

Leadership Responsibilities

Works logically toward solutions.

Responds positively to direction and shows energy in delivering what is expected within own area of work.

Is receptive to feedback and is willing to learn from mistakes.

Understands the need to create dedication teams and supports the actions of others to deliver this.

Good knowledge of internal and external business partners.

Takes ownership for resolution. Calls out where vital.

Is able to build business partnerships.

Purpose of Role

The Customer Supply Executive has the following responsibilities:

- improving sales by order management

- Providing a High-Quality Customer Service to agreed service standards.

- Continuously improving customer service levels in co-operation with Commercials, Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment.

Top 3-5 Accountabilities

Capturing and entering orders

Resolving delivery and price related issues

Managing promotional and malt stock allocations

KPI delivery in the area of AOT, OEA, OTIF.

Relationship management with key customers, Credit Control Team, Planning Teams and Production Plants

Order management within pre-defined parameters as set out by Brand Owners.

Handling all incoming customer queries and requests

Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment

Being responsible for accurate communication between Diageo and customers

Maximising customer happiness level and order entry accuracy

Build credible relationship (strong networking, influencing and communication skills required)

Pro-active order management execution from creation to delivery to the customer

Manage export documentation processes

Single point of contact for customers and supply

Provide visibility and relevant action on orders vs forecast

Qualifications and Experience Required

Essential

Fluent English

Strong customer service attitude

Good analytical skills

Strong interpersonal and communication skills

Good problem-solving skills

Is a good great teammate

Attention to details / Accuracy

Outlook end Excel knowledge

Precise

Desirable

Customer Service experience (or related areas)

PC and System skills (SAP knowledge – not a must, XLS, Word)

Spanish knowledge

Barriers to Success in Role

No adequate customer service attitude.

Lack of accuracy, controls understanding and attention to details.

Difficulties in fitting in and working with a team.

Not being able to work with many cultures at the same time.

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Job Posting Start Date :

2024-08-23

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)