Job Information
Cummins Inc. ON SITE SERVICE TECHNICIAN - LEVEL III in Gurugram, India
DESCRIPTION
Job Summary:
Responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.
Key Responsibilities:
Diagnostics and Repairs:
Perform complex diagnostics and repairs on engine products using documented procedures and policies.
Troubleshoot customer complaints, develop and execute repair plans, and validate repairs by duplicating the complaint to ensure resolution.
Utilize electronic service tools and software for diagnosing and troubleshooting mechanical and electrical systems, including engine systems interactions.
Preventative Maintenance:
- Conduct preventative maintenance based on assessments of engine and component conditions to prevent future failures.
Service Documentation:
Complete and maintain accurate service documentation, including work completed documents, time sheets, warranty claims, and quality forms.
Ensure all relevant technical, customer, and equipment information is accurately captured and documented in the service management system.
Coaching and Development:
Coach and develop junior technicians and apprentices by transferring knowledge, providing work direction, and reviewing repair plans and parts lists.
Encourage and ensure adherence to all Health, Safety & Environmental (HSE) policies, procedures, and legislation.
Workplace Management:
Maintain a clean and organized work area, ensuring tools are in proper working order.
Follow and enforce HSE guidelines, reporting any issues or incidents to supervisors.
Electronic Service Tool Application:
Identify and utilize the appropriate electronic tools for diagnostics and repairs, interpreting results to determine necessary steps for service resolution.
Product Repair and Maintenance:
Ability to repair and maintain mechanical/electrical products following industry guidelines, using required tools within standard repair time.
Proficiency in disassembling and assembling engines or power generators, ensuring a clean and organized environment.
Service Documentation:
Accurately document all service activities, ensuring seamless transitions and accurate responses to service tickets.
Technical Escalation:
Escalate complex technical issues to higher-level expertise when necessary, ensuring timely resolution and accurate documentation.
RESPONSIBILITIES
Competencies:
Communicates Effectively: Develop and deliver multi-mode communications that meet the needs of different audiences.
Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
Develops Talent: Foster the development of others to meet their career goals and organizational objectives.
Situational Adaptability: Adapt approach and demeanor in real-time to match shifting demands of different situations.
Self-Development: Actively seek out opportunities for growth and development, using both formal and informal channels.
Health and Safety Fundamentals: Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.
Values Differences: Recognize and appreciate the value that different perspectives and cultures bring to the organization.
Education, Licenses, Certifications:
Vocational diploma from a relevant technical institution is preferred.
Apprentice-trained Engine Technician is highly desirable.
Locally valid driving permit is preferred.
This position may require licensing for compliance with export.
QUALIFICATIONS
Experience:
Advanced level knowledge of engine products and significant experience in performing diagnostics, repairs, and preventative maintenance.
Experience in providing technical advice and coaching to junior technicians is preferred.
Skills:
Technical Proficiency:
Advanced knowledge of engine products, including Cummins Engine and Aftertreatment Systems (ATS).
Proficient in diagnostics application, utilizing specialized mechanical and electronic service tools to identify and repair issues.
Ability to interpret and analyze interactions between internal and external engine systems.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Technician
ReqID 2401202
Relocation Package No