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R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.”

Job Description Job title: Associate Manager (US Healthcare) Work Location: Gurgaon/Tikri/ Hyderabad/ Noida (As per Company Requirement) Division/Department: FCC (Front End - Operations) Reports to: Operation Manager – Operations Full-time Qualification: Graduate in Any Stream other than B.Tech. Experience Range: 2 -4 Years as Assistant Manager or equivalent designation Overview of Process: Hiring Front End Leaders for PFSS Department under Sub department: FCC for following Front End LOBs: Scheduling & Eligibility/Authorization Verification Process.

Scheduling - Under Scheduling business, we have multiple workflows and majorly defined ad Shelling & Fax Indexing

Shelling: This is the initial phase wherein FCC team creates the encounter/visits with provided information in host system. An encounter ID gets created and assigned to patient who are scheduled for future date of service. The account then moves to other workflows. Fax Indexing: Update the clinical to generate order ID for hospitals. It is like shelling process. Only difference is this that fax indexing team directly gets the fax from the hospital through various work drivers and after reviewing them update the required information in to host system to generate the Order ID.

Eligibility and Authorization Verification - In Verification we have three different types of work as following: Coverage: We verify eligibility, benefits & Authorization for patients who are scheduled for future DOS for services by using website and making calls and update information in various applications, tools, systems. Authorization: We verify auth requirement for patients who are scheduled for future DOS for services by using website and making calls and update information in various tools & Host systems. In case auth required and then next step is too secure auth before patient avail services. Services: We do input CPT/DRG code post reviewing the procedure in various tools/Host systems for DOS of patient, so that auth/eligibility can be secured correctly, and residual can be generated.

Job Brief: We are looking for a responsible individual for this this role who can help to organize and run organizational day to day requirement. We require a candidate to manage the workforces in a way that encourages teamwork, cooperation, productivity improvement & tactfully management of all responsibilities. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Must possess at least basic understanding or awareness around different LOBs of RCM.

Skill Requirement: Excellent written and verbal communication skills Strong Knowledge of MS Office, SQL, Analytical skills mandatory Excellent Personal and Interpersonal skills; Quick Decision making & problem-solving abilities US Healthcare Domain knowledge and Awareness Ability to adapt fast paced work culture and deliver results Stakeholder Management, Time Management, Report Management, Work Management, People Management, Process Management (New & Old Process) etc. and not limited to this only Should be able to adapt (Unlearn & Learn) as per the Organizational and Business Requirements and work on successful implementation Understanding of criticality of defined SLAs and delivering the results To constantly evaluate and adopt measures to improve service levels to meet changing business and client requirements To schedule resources according to customer estimates to deliver the SLAs and to dynamically adjust the resources whenever necessary to maintain the SLAs

Clear understanding of KRAs and thrive results in line with the desired goals and expectations Must have chaired Performance Evaluation and Management Should possess basic understanding of general policy and procedures of day-to-day operations as per market standards Proactive approach, excellent work ethics Optimizing resource utilization Accomplishes department objectives by managing staff; planning and evaluating department activities

Maintains staff by recruiting, selecting, orienting, and training employees Ensures a safe, secure, and legal work environment

Develops personal growth opportunities Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results Ensure the team is aware of the combined end goals and establish operation objectives to meet the client deliverables

Experienced in Coaching, counseling, and disciplining employees Capable to Handle Consequences within the team and managing them Develops, coordinates, and enforces systems, policies, procedures, and productivity standards Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes High independent thinking skills required to determine root cause of the problem and formulate solution

Handling Work Pressure, Fostering Teamwork, Giving Feedback Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements Contributes to team effort by accomplishing related results as needed Liaison with inter and intra departmental stakeholders Monitor process documents, ensure all updates from client are recorded and maintain regular updates Monitor the Quality and provide feedback to SMEs and processors regularly Ability to work under minimum supervision and demonstrate strong initiative

Additional Requirements: Must have handled 2-3 new transitions in his current role Must have handled minimum of 20-30 people in his span at one time Must be flexible towards managing various small business process Engaged in any of the automation or process improvement activities in his current role or organization Flexible to work in 24*7 shift Willingness to work for extended hours based on business requirement Flexible to work in Hybrid Work Regime, Work from Home or Work from Office regime and managing self/teams to drive results expected

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”