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IHG Specialist in Gurgaon, India

Specialist

Job Number R165947

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - India - Haryāna - Gurgaon

Description

Your day to day

Job Summary – (Role Summary)

Administration and accounting of One Card expenses globally perform issue and maintenance of corporate card across globe, and process T&E claims, financial accounting, support, and related queries for corporate and hotels through the coordination of admin and accounting function with in India BSC. Provide various analysis reports for global expense.

Essential Duties and Responsibilities – (Key Activities)

  • Issue and maintenance of Corporate cards based on policy, provide end to end solution to cardholder

  • Coordinate with bank to resolve the issues and update the cardholders for the same

  • Process T&E claims and Bank statements with the SLA timeline with required accuracy.

  • Post the one card expenses incurred by the cardholders in PS

  • Prepare the reconciliation for one cards accounts, find out and resolve the variance to keep the balances clear

  • Prepare the financial reports weekly & Monthly and provide the reports timely

  • Re class the journal and pass the adjustments in accounts on the basis of request from cardholder or as per the requirement of process

  • Support all customer and business queries related to admin, accounting & reporting of one card.

  • SOX compliance

  • Support SOX and other Financial Audits

  • Preparing and sending of MIS reports.

  • Prepare the financial reports weekly & Monthly and provide the reports timely

  • Support all customer and business queries related to admin, accounting & reporting.

  • Give consistent customer service delivery. Build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers.

  • Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

  • Ensure Process documents are up to date at all times

  • Need to be Global Subject Matter Expert

  • Need to be involved in driving new and existing projects

  • Need to be involved in bringing Business Process Improvements.

  • Training/Refreshers/Cross Training for all team members

  • Works with the training department to meet the training needs for the processes.

What we need from you

2. REQUIRED QUALIFICATIONS

  • Education

Associate’s or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience

  • Experience

4 to 6 years progressive work related experience with demonstrated proficiency in multiple disciplines/processes related to the position.

  • Customer service environment / focus

  • Working within an incident tracking environments

  • Deadline driven

  • Accounting/Processing Background using ERP system

  • Technical Skills and Knowledge

  • Enterprise Resource Planning (ERP) System as support preferable PeopleSoft

  • Knowledge of Microsoft Office

  • Track record in providing outstanding and unparalleled customer service

  1. ACCOUNTABILITY
  • Number of employees supervised : Direct0Indirect0

  • Annual operating and/or payroll budget(s):

  • Decision making responsibilities (Key Decision Rights) :

  • Responsible to make decisions regarding financial systems capabilities, maintenance needs, upgrade timetables, new process introduction and testing, and user training.

  • Responsible to make decisions regarding the prioritization of work and for identifying opportunities for improvement.

  1. CONTACTS (Key Relationships)

Internal Key Relationships

This position has contact with Regional Business Unit Leadership, Senior Managers, Division and Department Leaders, Hotel General Managers and Controllers, HR staff, CSS Account Executives,

Regional Business Service Center Leadership for the purpose of continuous improvement of all areas in process scope in compliance with specific Service Level Agreement and governmental regulation requirements while ensuring resolution of customer issues.

External Key Relationships

Franchise and Owners the purpose of continuous improvement of all areas in process scope in compliance with specific Service Level Agreement. Key vendors, professional associations, industry experts and consultants to keep informed of existing and evolving industry standards.

  1. PHYSICAL REQUIREMENTS

Work Environment

Work is performed in a normal office environment

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