Job Information
Amazon Enterprise Services Manager, Manufacturing, Professional Services GCR in Guangzhou, China
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with big enterprise, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight in those accounts. This is a sales role and the ESM carries a bookings and revenue target
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for someone who is passionate about:
Long term development of enterprise Professional Services.
Engage with customers to understand their business drivers and application portfolio
Development of long term Cloud Strategy for customers
Identify & develop specific opportunities and supporting business cases
Deal shaping, including estimations and deal pricing
Contract negotiations & closing
Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
Mitigation of delivery risks & issues
Overseeing delivery of projects in account, ensuring high quality delivery
Act as single person of contact for Customer executives, developing deep, trustful relations
Educate customers on AWS services and translate those into a clear business value proposition
Envision and inspire customers
Coaching Customer and Partner teams to be self-sufficient.
Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.
Key job responsibilities
Own professional services bookings and revenue targets for one or more enterprise accounts in Manufacturing industry.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Amazon launched the Generative AI (GenAI) Innovation Center (GAIIC) in Jun 2023 to help AWS customers accelerate enterprise innovation and success with Generative AI (https://press.aboutamazon.com/2023/6/aws-announces-generative-ai-innovation-center). Customers such as Highspot, Lonely Planet, Ryanair, and Twilio are engaging with the GAI Innovation Center to explore developing generative solutions. The Public Sector team focuses on the unique GenAI challenges and opportunities of public sector customers.
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.
Basic Qualifications
3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
5+ years of external or internal customer facing, complex and large scale project management experience
Bachelor's degree, or 10+ years of professional or military experience
Preferred Qualifications
AWS Associate level certification
Professional Sales or Business Development Experiences, especially in manufacturing industry