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We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

Act as point of contact for Associates and People Managers for any type of conflict resolution globally

Key Tasks & Responsibilities (Essential Functions)

• Conduct fair and thorough investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching

• Manage complex global associate relations issues and connect with HR Managers and People Managers for complex issues and disciplinary actions

• Partner with HR Manager to develop and implement global associate relations best practices and programs

• Resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance

• Provide People Managers with information on policies and procedures, the appeal process, and the corrective action process

• Perform associate file duties as necessary, which include coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other Human Resources personnel, assisting with regulatory audits and surveys

• Manage the work to resolve associate relations issues by partnering with People Managers and Associates, administering policies, and recommending effective solutions for addressing workplace issues

• Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment

• Analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes

• Respond Complaints thru ticketing system

Skills and Minimum Experience Required

• 2 years of experience in similar positions

• Knowledge of Local Legislation

• Assertive person in conflict management

• Experience with unionized employees

• High level of concentration and attention to detail

• Advanced use of Ms Office (Excel intermediate - graphs and pivot tables)

• Excellent communication and complaint handling skills

• Availability to move and rotate on different plants

• Experience in organizations with plants with between 800 - 1000 employees

• Intermediate English (oral and written level)

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.