Job Information
Acuity Brands Customer Resolution Specialist II in Guadalupe, Mexico
Responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but are not limited to: order entry & management and post-sales warranty issues support.
Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are exceeded.
Order Entry:
Could include receiving PO from customer and working with the customer if needed to clarify order needs.
Entry of customer PO into Acuity order management system.
Provide order confirmation to the customer.
Order Management:
Point of contact for customers to support order management needs, expedites, status, or changes during order life
cycle.
Provide direction based on voice-of-the-customer throughout the matrix organization and coordinate activities to meet
the customers' needs and provide a superior customer experience.
Responsible for developing solutions for order issues leveraging business relationships with ABL matrix partners as
needed.
Provide shipping or invoice information upon customer request.
Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to
include the ordering process, product interpretation, lead time management, system order rules, scheduling and
manufacturing objectives, and product flow through distribution.
Post Sales / Warranties:
Point of contact for customer to report potential Post Sales issues.
Validate inquiry and seek clarification from customers if needed.
Submit freight claim on behalf of the customer under company policy.
Submit request for warranty claims for defective material and be the liaison between warranty team