Robert Half Application Packager in Greer, South Carolina
Description Robert Half Technology is hiring for a full-time placement 100% remote Application Support Engineer. This position will join a growing team and has unlimited growth potential. Because this position allows you to see the support and application development side of the business you can pick your path!! Apply today to be considered!
• Respond to incident tickets by communicating with the end users, gathering data, determining impact and priority of incident then work towards a resolution • Works directly with Level One Business Support Teams • Thoroughly troubleshoot incidents for quick resolution with or without vendor interaction • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. • Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members. Act as technical resource for broad and complex issues. • Monitor application performance using various tools • Support standard business process on a repeatable schedule • This position requires inclusion in a support rotation with other team members • Supports the Configuration Management of various Applications within the environment • Participate in the testing process through test review and analysis, test witnessing and certification of software. • Participate in daily planning meetings (if required) using the Agile Kanban methodology • Adhere to standard operating procedures for Release Management, Incident & Change Management
• Bachelor’s degree in Computer Science or related field or equivalent experience. • 2-4 years of software lifecycle development • Experience working with an IT service management solution and following a structured change management process • Strong in development frameworks including .NET, C#, Visual Basic. • Knowledge of Microsoft Office products (Outlook, Word, Excel) is highly suggested • Strong in Microsoft SQL Server • Solid troubleshooting and problem solving experience required Requirements Microsoft SQL Server, .NET Framework, Visual Basic .Net (VB.NET), Scripting
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.