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Charter Communications/Spectrum Director, Self-Service Platforms in Greenwood Village, Colorado

Company Overview Spectrum is the nation\'s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what\'s next. This position is eligible to work in a hybrid work model (combination of in-office and remote days) JOB SUMMARY The Dir, Self-Service Platforms will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). Accountable for delivering software solutions within the broader SSPP organization, the Dir, Self-Service Platforms will play a crucial delivery leader role within Self-Service Products and Platforms (SSPP) and will be responsible for operating an efficient and smooth software delivery process from intake through launch within the organization. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Manage direct and indirect (matrixed) team of delivery and program management professionals. Create or leverage standardized project and agile delivery artifacts which delivery management team will use to manage project delivery. Provide oversight to delivery management team, ensuring delivery plans are established for all projects for 4-6 software development teams; identify blind spots in delivery plans and coach team on actionable steps to mitigate risks. Provide resource allocation guidance to delivery teams to align work with department objectives Handle delivery escalations from team members, involving executives when necessary. Facilitate regular stakeholder meetings to communicate delivery roadmaps, and ensure delivery management team communicates regular project status updates Use metrics and reporting to take action to ensure application health and performance Leverage continuous improvement processes to achieve high performing delivery teams Hold self and team accountable to software delivery commitments Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes. Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy. Set objectives to deliver on business and personal outcomes for self and staff Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions. Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team. Align team to departmental defaults and advocate for deviations from defaults where beneficial to the team. Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent. Create communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance. Identify operational improvements and oversee implementation of process changes within organization. Communicate relevant information to department leaders and management in the organization. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Data driven decision making and strong analytical skills Understands where the customer and industry is going and how our products must adapt to meet those needs Expert ability to analyze, interpret and present data Expert ability to manage complex and diverse projects Demonstrated business acumen and sense of urgency to achieve business results Demonstrated problem resolution techniques, ability to find solutions Demonstrated presentation tool skills, including MS Excel and PowerPoint Demonstrated communication skills, verbal and written, for internal and external customers Ability to balance conflicting resource demands and intern l pressures with focus towards business priorities Ability to communicate effectively orally and electronically Ability to make decisions and solve problems while working under pressure Ability to develop, communicate and implement strategies and tactics Ability to manage and deliver against several initiatives simultaneously Ability to supervise and motivate others