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Concentrix Sales Advisor II in Greenville, South Carolina

Job Title:

Sales Advisor II

Job Description

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Essential Functions/Core Responsibilities

  • Place cold calls into targeted prospect accounts

  • Technically profile prospect calls as directed

  • Meet or exceed minimum requirements for the sales and results measurements based on targeted KPI’s to ensure activity is sufficient to drive sales results

  • Meet or exceed goals for sales/revenue daily

  • Start and finish the sales process from cold call to closed won

  • Manage/build proper sales pipeline

  • Create and manage your own client base upsell/cross sell additional and new products and services

  • Maintain and retain customer base ensure total base revenue increases MOM/YOY

  • Gather customer data and enter accurate information into provided CRM

  • Peer Monitoring/Mentoring

  • Participate in team meetings

  • Assist management in activities and projects as required

Candidate Profile

  • 18 years or older

  • High school diploma or equivalent

  • Build and nurture strong rapport quickly

  • Articulate OSH proposition well

  • Articulate OSH product knowledge

  • Engage, connect, and remain focused

  • Overcome objections

  • Collect and record correct data and qualifications

  • Attention to detail

  • Strong phone etiquette

  • Effective communication skills

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information




• Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally


• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Full time2021-07-26-07:00

Please Note: Job cannot be performed in the state of Colorado, USA.


We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.