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Service Director VineBrook Homes is an internally managed Midwest/Heartland-based real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of "Optimal House" assets in key Midwest markets. We own or manage over 14,000 Single Family Rental Homes throughout the Midwest. Additionally, VineBrook Homes is currently undergoing the next major expansion of its strategy, expecting to drive toward 25,000+ Homes. Essential Functions Participate in the development and analysis of business division metrics, providing recommendations for process improvements or changes as necessary, and implementing via focus on documentation, training, and compliance Oversee and assist in the organization of inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R M work to technicians, guiding on optimal, cost-effective solution across multi-site properties and thousands of units Manage monthly unit turnover volume ensuring team delivers target unit production on time and on or below budget, increasingly leveraging internal resources Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on or below budget Hire, manage, and train regional facilities staff including market R M technicians, turnover technicians, and vendor roster to ensure that company standards for quality of work, conduct and customer experience are not only met, but are exceeded. Competencies Excellent verbal, written, and executive presentation skills Effective communication skills in interacting with residents, vendors and management, with strong customer service orientation High mechanical competency Need to understand houses, how their systems work and how to address the most frequent repair requests Familiarities with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials and supplies. Required Education and Experience Equivalent of a bachelor's degree and 10+ years of a related background with demonstrated advancement of responsibilities and proven experience in leadership roles Understanding of the residential property management industry and an ability to identify opportunities and implement processes to improve efficiency, service, and expense control Excellent knowledge of tools of the trades, materials, best scoping practices and cost-effective solutions in maintaining single family residential homes Strong PC skills and the ability to manage, coordinate, and communicate via a digital platform with a focus on operating metrics Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check including a valid driver's license Preferred Education and Experience Knowledge of Yardi Property Management Software Direct experience in the Single-Family Rental Home (SFRH) industry Job history managing 10+ person staff across thousands of units CPM, CFM, RPA and/or SMA designation Travel The job is based in Dayton Ohio but may involve travel to train and oversee satellite operations. Travel is primarily local during the business day. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information/Benefits We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1840614-527228 -