Campus Pride Jobs

Member Services Associate -Front Desk

YMCA of Darke County, Greenville,  OH

Apply:       Applicants should apply in person or submit the following electronically to Lisa Toomey, Operations Director. (ltoomey@ymcadarkecounty.org): Cover letter, resume, and at least two professional references.

Part Time Employment

The Member Services Associate staff working at the front desk will be responsible for providing a high level of customer service to Y members, program participants and guests.

MSAs should display the Y values of caring, honesty, respect, and responsibility. They will greet and assist all members, guests and program participants. 

 Scope and Responsibilities:

• Greet and welcome members.
• Actively interact and engage with members and prospects to determine needs; directing to the appropriate department when necessary.
• Handle member requests and questions; problem solving.
• Gather and record member data in member profiles.
• Facilitate member-to-member engagement.
• Maintain cleanliness and organization of front desk area and lobby.
• Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
• Prepares member records and issues membership ID cards and handles registration/enrollment transactions.
• Assist with membership business and administrative tasks.
• Support the YMCA's mission and center operations as needed.
• Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
• Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. 
• Must be able to work some evenings and weekends.

*CAREER LEVEL * Entry-Level      *EDUCATION LEVEL     * High School Diploma

EXPERIENCE/CERTIFICATION REQUIRED:

• Must have high school diploma or GED and basic knowledge of data entry and word processing.
• Strong interpersonal skills with the ability to build rapport and credibility quickly.
• Must have excellent written and verbal communications skills and be able to multi-task.

SALARY/BENEFITS

We offer competitive pay, commensurate with experience.  YMCA staff who average at least 10 hours per week are eligible for discounted or free memberships and discounted programs.  We also offer room for advancement.