Job Information
ThermoFisher Scientific Technical Application Specialist II in Greenville, North Carolina
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
The Technical Application Specialist is responsible for providing remote post technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.
What you'll do:
Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
Provide customer support on technical issues by using all available resources and raising issues or problems when warranted.
Participate in frequent training on products and continuing education on new applications and technologies to remain knowledgeable of groundbreaking scientific discoveries.
Accurately record pertinent information from customer contacts in Customer Relationship Management system.
Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Present technical updates to colleagues and contribute to department meetings.
May present technical and product information at trade shows and in customer field visits.
Maintaining product specialties within the group and taking on projects as required.
Training new TSR’s and other staff.
How you'll get here:
Bachelor's degree in life sciences (Chemistry, Biological Sciences, Medical Technology).
Certificate to work as a Medical Technician
2+ years of laboratory experience as a medical Technician is helpful.
Experience in customer service and/or an applied science area (i.e., clinical research, diagnostics, etc.) is desirable.
Proven technical writing capabilities and interpersonal skills.
Proven track record to quickly learn large amounts of new, sophisticated technical information.
Ability to prioritize multiple projects and problem solve.
Digital literacy, including spreadsheet, database, word processing and Internet applications.
Willingness to travel as needed.
Willingness to return customer calls after office hours (rotating with other TSRs).
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Compensation and Benefits
The salary range estimated for this position based in California is $72,000.00–$96,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.