Job Information
Hyster-Yale Materials Handling Field Service Manager, Robotics & Automation in Greenville, North Carolina
Job Title
Field Service Manager, Robotics & Automation
Job Category
Product Support
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Manager, Robotics & Automation based at our Americas Headquarters in Greenville, NC . As the Field Service Manager, you will play a critical role in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems. This position is ideal for an individual with a background in technical service and customer support within a manufacturing environment.
Please note that this is a field-based role requiring 50-75% travel, which may include weekends and holidays.
What you will do:
Field Problem Resolution: Actively address product performance and customer concerns, utilizing engineering and manufacturing resources to identify and resolve issues efficiently.
New Product Support: Assist with the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations.
Product Reliability Evaluation: Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary.
Customer & Dealer Support: Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products. Collaborate with sales teams to support general sales efforts for new products.
Technical Communication: Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams.
Training & Development: Provide technical training and operator support to service technicians and customers, ensuring they are equipped to handle the robotic and automation products.
Warranty Administration: Administer warranty adjustments fairly and in alignment with company policies to maintain customer satisfaction and minimize costs.
Issue Resolution: Utilize problem-solving and root cause analysis to minimize customer dissatisfaction and expedite resolutions in a cost-effective manner.
Who you are:
A problem solver who can address field-related issues in a fast-paced environment.
A collaborative team player with strong communication skills, able to work effectively with cross-functional teams and customers.
A customer-focused professional who strives to ensure satisfaction and resolve issues proactively.
A technical expert with knowledge of electrical, hydraulic, and software systems related to robotics and automation products.
What you will need:
High School diploma or equivalent is required with 10+ years of technical or customer service experience in material handling or mobile equipment industries.
Preferred: A Bachelor's degree in Computer Science, Electrical Engineering, or a related field is highly preferred, in addition to 5+ years of technical or customer service experience in material handling, robotics, or automation industries.
Skills, Experience & Abilities
Technical Knowledge: Strong understanding of electrical, hydraulic, engine, transmission, and control systems, with the ability to read wiring schematics and handle basic softwareinstallations and modifications.Basic IT and networking understanding is a plus.
Problem Solving: Background in root cause analysis and problem definition, with the ability to implement solutions efficiently.
Communication Skills: Strong written and verbal communication abilities, with facilitation and negotiation skills to resolve complex issues.
Industry Experience: Prior experience working on lift trucks, robotics, or related products in a customer service or technical capacity.
Who we are:
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
75%
Primary Location
HY US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled