Job Information
Incredible Stitch Customer Service Representative in Greenville, Mississippi
Responding to inquiries: CSRs respond to customer inquiries via phone, email, or chat. They provide prompt and knowledgeable answers to customer questions. - Resolving complaints: CSRs resolve customer complaints quickly and effectively - Maintaining records: CSRs maintain customer orders and service records. - Generating sales leads: CSRs may generate sales leads that develop into new customers. - Identifying customer needs: CSRs identify and assess customer needs to achieve satisfaction. - Design assistance: Suggesting design options and providing advice to clients - Communication skills: CSRs need to be able to speak and write effectively. - Active listening: CSRs need to be able to give their full attention to what others are saying. - Empathy: CSRs need to be able to build customer relationships and de-escalate high-tension situations. - Problem-solving skills: CSRs need to be able to solve problems effectively. - Flexibility and adaptability: CSRs need to be able to adapt to different situations. - Patience: CSRs need to be patient with customers. - Ability to work under stress: CSRs need to be able to work under pressure.