Job Information
Excela Health PATIENT SERVICES COORDINATOR in Greensburg, Pennsylvania
Description
Essential Job Functions
Ensure patient assessment visits are scheduled and performed timely
Prepare weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency,
matching skill with required care, and optimizing clinician capacity.
Ensures missed visits are scheduled by the end of the current day/ week or referred to the Clinical Manager for resolution.
Works collaboratively with the field clinicians to ensure all patients are scheduled and completed as ordered.
Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance related issue to the Clinical Manager.
Completes requested schedules ensuring all order and services (e.g. lab draw, supervisory visits, addon visits or disciplines etc.,) are included as required.
Supports Clinical Managers and works collaboratively to ensure timely communication with patients, clinicians, and other office personnel.
Runs all applicable reports and responds to work flow taking appropriate actions.
Assists with internal transfer of patients between Home Health and Hospice for scheduling.
Make all scheduling changes and updates within scheduling system.
Schedule changes are communicated to staff affected by the change.
Extract referrals from software and following scheduling assignment guidelines.
Print various reports for supervisors (expiring cert list, active patients, case manager, etc.)
Work closely with Supervisors on staffing and scheduling issues.
Consult with supervisor if patients must be moved between staff members.
Ensure messages reach the appropriate individuals in a timely manner.
Treat all callers with courtesy and respect.
Facilitate interpersonal communication on a routine basis.
Interact with external customers in a courteous and respectful manner.
Interact with coworkers and internal customers in a respectful and professional manner.
Maintain accountability for actions taken.
Perform effectively in the role of preceptor/mentor to new hires and/or students.
Process telephone calls in a positive, courteous and efficient manner.
Route calls and messages to appropriate personnel.
Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
Ability to think and concentrate for an entire shift.
Other duties as assigned.
Required Qualifications
High School Diploma, GED, or Higher level of education.
Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications
- Associates or Secondary diploma program in a secretarial coursework or 1-2 years secretarial experience in a healthcare environment.
License, Certification & Clearances
- PA Act 34 Pennsylvania Access to Criminal History Clearance.
Supervisory Responsibilities
- This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between Excela Health locations.
LEAN
- Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.
AAP/EEO
Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
Work Environment:
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
X
Extreme Cold
X
Heights
X
Confined Spaces
X
Extreme Noise(>85dB)
X
Mechanical Hazards
X
Use of Vibrating Tools
X
Operates Vehicle (Company)
X
Operates Heavy Equipment
X
Use of Lifting/Transfer Devices
X
Rotates All Shifts
X
8 Hours Shifts
X
X
10-12 Hours Shifts
X
X
On-Call
X
Overtime (+8/hrs/shift; 40/hr/wk)
X
X
Travel Between Sites
X
X
Direct Patient Care
X
Respirator Protective Equipment
X
Eye Protection
X
Head Protection (hard hat)
X
Hearing Protection
X
Hand Protection
X
Feet, Toe Protection
X
Body Protection
X
Latex Exposure
X
X
Solvent Exposure
X
Paint (direct use) Exposure
X
Dust (sanding) Exposure
X
Ethylene Oxide Exposure
X
Cytotoxic (Chemo) Exposure
X
Blood/Body Fluid Exposure
X
Chemicals (direct use) Exposure
X
Mist Exposure
X
Wax Stripper (direct use)
X
Non-Ionizing Radiation Exposure
X
Ionizing Radiation Exposure
X
Laser Exposure
X
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
X
X
Sitting
X
X
Walking
X
X
Climbing Stairs
X
Climbing Ladders
X
Standing
X
X
Kneeling
X
Squatting (Crouching)
X
Twisting/Turning
X
Keyboard/Computer Operation
X
X
Gross Grasp
X
X
Fine Finger Manipulation
X
X
Hand/Arm Coordination
X
X
Pushing/Pulling(lbs. of force)
X
Carry
X
Transfer/Push/Pull Patients
X
Seeing Near w/Acuity
X
X
Feeling (Sensation)
X
Color Vision
X
X
Hearing Clearly
X
X
Pulling/Pushing Objects Overhead
X
Reaching Above Shoulder Level
X
Reaching Forward
X
X
Lifting Floor to Knuckle
X
Lifting Seat Pan to Knuckle
X
Lifting Knuckle to Shoulder
X
Lifting Shoulder to Overhead
X
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)