Campus Pride Jobs

Intern: Service Designer (Spring 2025)

Location:

Greensboro, NC, US, 27409

Position Type: Student

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who We Are

We are a co-creative team within Volvo Group Design that applies and facilitates a holistic approach to meeting the needs of both audience and organization. We live in times of transformation where market relevance is created by outcomes, services, and relationships over technologies, products, and transactions. We work to understand the problems users, customers, and providers face, the outcomes they want to obtain, and “why?” and through optimization, re-imagination, and innovation, we deliver desirable and sustainable experiences that drive engagement, growth, and value realization.

What You will be doing

As an Intern Service Designer at Volvo, you will work collaboratively to identify and understand customer/user problems and pain points, uncover business opportunities, and derive meaning so that the entire service experience and its touchpoints are designed with the customer/user at the center.

You will support service design initiatives working across many areas in the application of customer experience design. Including the facilitation of methods and models, conducting customer/user research, facilitating interviews and workshops both online and in-person, indexing, analyzing, and synthesizing meaning as you go. You will also develop broader industry insights and trends analysis, business models and value propositions, business cases, and outcome definitions. Additionally, you will communicate learnings and conclusions with clarity through visual and verbal storytelling that creates a significant impact.

We offer you an interesting role where you will work alongside multi-disciplinary teams to innovate, design, prototype and build solutions.

Responsibilities:

• Being a dedicated and collaborative team member, having a positive attitude and a passion for developing work that moves the organization closer to its goals

• Coordinating cross-functionally with counterparts in other sites and departments

• Understanding priorities and tasks in coordination with service design leads and chiefs

• Self-planning, organization, and time-management to meet deadlines and deliveries

• Planning and conducting customer/user research (market, business, trends research/analysis as well)

• Selecting and applying service design methods and processes

• Synthesizing and deriving meaning from data to develop findings, insights, and gaps

• Communicating both verbally and visually

Who You Are

You are a Service / UX Designer with passion for developing exceptional work. As the successful intern, you have an excellent understanding of the design process and service design methodologies. You constantly develop, take ownership and accountability, and can master and manage the overall status of your scope.

You can form trustful relations both within and outside the department and always perform with purpose. You enjoy working as a team player and are eager to try and develop solutions through cross-functional collaboration.

You are well-informed and strategic in your approach, with a continuous improvement mindset and a desire to positively apply design thinking in a team environment. You will report to Site Director Volvo Group Design North America.

Requirements:

• Must be enrolled and pursuing a degree in BF, BFA, MFA at a Design accredited school and have completed 30 semester hours of undergraduate studies.

• Applicants must have a minimum cumulative grade point average of 2.75.

• Spring interns may work up to 30 hours per week.

Ready to join our team and shape tomorrow’s society together with us?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co-op positions, the hourly range is set at $16.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. 

We also offer the following benefits to interns and co-ops:

• Housing assistance 

• Countless career opportunities / internal mobility across our global organization 

• Training and personal development 

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

Job Category: Product Design

Organization: Group Trucks Technology

Travel Required: No Travel Required

Requisition ID: 14051

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro