Campus Pride Jobs

GREENFIELD Energy Programs Referral Specialist POSITION SUMMARY: The Energy programs Referral Specialist is the first point of contact for clients seeking weatherization, energy audits, heating system repair and replacement, and home repairs. The primary responsibilities include answering the weatherization and repair phone lines and screening caller eligibility for various energy programs, and scheduling appointments. Make connections to other agency and community resources. Referral specialists are also responsible for providing administrative support for the Energy Department. ESSENTIAL QUALIFICATIONS: High school diploma or High School Equivalency. Five years\' experience in Human Service or related field or applicable work experience working with diverse individuals and families that have low incomes. Additional appropriate education may be substituted for experience or Additional directly related experience may be substituted for education. Bi-lingual Spanish preferred. SKILLS REQUIRED: Knowledge of CAPV programs and resources, and Franklin, Hampshire & N. Quabbin region agencies and resources. Excellent listening skills and ability to demonstrate patience and a non-judgmental attitude when dealing with people experiencing crises. Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes. Demonstrated commitment to valuing diversity and contributing to an inclusive working environment. Understanding of poverty and its impact on individuals and families. Ability to prioritize and manage multiple tasks to meet consumer needs Proficient computer skills including Microsoft Office applications, database programs, calendars Highly proficient skills in Excel preferred. Ability to learn quickly new software. Excellent customer service skills, strong communication skills, be highly organized, and have the ability to process information quickly and accurately. Excellent verbal (in-person and phone) and written communication skills. Excellent organization skills with attention to detail, ability to multi-task and ability to maintain accurate and organized participant case files. Ability to perform basic math computations. Understanding data capture and tracking methods. Demonstrated ability to work both independently and as a team and complete assignments in a timely manner. Demonstrated ability to build positive relationships with participants, community members and organizations. ESSENTIAL RESPONSIBILITIES: Answer the Energy Referrals phone line and provide comprehensive screening, information, and referrals, and schedule appointments for our programs as appropriate. Use the program approved phone and referral data systems to record and track interactions with potential clients and to research and track referrals. Update the databases when new information is available. Follow program guidelines for the use of all required database systems including but not limited to SharePoint, CSG Identity, CSM, InDemand, excel spreadsheets and others as required. Gathers pertinent information to determine client eligibility for Energy programs Learn basic knowledge of residential efficiency and heating systems. Provide production support including assigning work orders for routine heating system repairs and replacement program. Provide follow-up services to clients who receive services in accordance with program guidelines. Maintain high level of customer service following Community Action has established Customer Service Standards and all applicable guidelines set forth by the program. Maintain organized participant files in accordance with program guidelines. AA/EOE/ADA Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Successful completion of a background record check for NGRID contract through Accurate Background if applicable.