Job Information
Cummins Behavioral Health Systems Inc. Access Representative in Greencastle, Indiana
Access Representative
- Putnam Outpatient
Greencastle, IN, USA
18.00
Hourly
Full Time
Major medical, vision, dental, prescription drug, short & long term disability, flexible savings account, healthcare savings account.
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Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.
Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up.
Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed.
Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt.
Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed.
Send, Scan, Log documents into the chart as needed.
Two (2) years of work experience in medical or behavior health office is desired;
Previous experience with Microsoft Word and Excel; and
High School graduate or equivalent preferred.
Ability to establish rapport quickly;
Ability to communicate and demonstrate problem-solving skills;
Ability to collect information from consumer and family members to determine nature and extent of consumer needs;
Ability to maintain ethical behavior in relationship with consumer;
Ability to provide courteous customer service to consumers and other staff members;
Competitive salaries
Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages
Excellent work life balance
Generous paid time starting with 23 days for sick, personal or vacations time
8 paid holidays
Employer matching contributions into your 401K program
Cummins is a qualifying employer for Public Service Loan Forgiveness programs.