Job Information
Paycom Online Manager of Operations - Rotational Leadership Program in Grapevine, Texas
The Manager of Operations will be responsible for the overall success of various Paycom Operations departments alongside other department leadership. The Manager of Operations will be responsible for fostering continued operations excellence, process improvement, and establishing strategic initiatives with current Paycom Leadership to meet short-term and long-term corporate goals. This position will work with their teams to develop and monitor business metrics/targets, driving the appropriate operational reviews to support achieving operational objectives.
RESPONSIBILITIES
Work alongside other senior leaders in Operations to coach and develop other department leaders to drive the success of employees, department, and organization
Create and deploy department strategy, vision, and goals
Develop and implement process and model improvements and identify gaps in process and leadership within the department
Analyze operations processes, identify improvement opportunities, and make strategic and technical recommendations to senior leadership to resolve gaps in systems, processes, and controls
Represents the department while collaborating between other internal department leaders to ensure the most efficient and effective processes are in place. Recommend and implement changes as necessary
Communicate process, technology, controls, and SOX improvements to stakeholders and senior leadership
Drive defining and implementing operations quality metrics and KPIs and track performance against key objectives
Ensure consistent execution and delivery of medium to large-scale initiatives, projects, and transformation activities
Provide feedback to department and organization regarding service failures, client concerns, or other identified trends
Work with key stakeholders, FP&A, and appropriate functional areas to implement and drive yearly operations planning activities
10% - 30% of time required for travel depending on rotational assignment
Qualifications
Education/Certification:
- Bachelor’s degree
Experience:
5+ years’ experience in a leadership role,
Experience in technology project management, implementation and/or software operations
PREFERRED QUALIFICATIONS
Education/Certification:
- Master’s degree – MBA
Experience:
7+ years’ experience in a leadership role
Experience in technology project management, implementation and/or software operations
Skills/Abilities:
Strong verbal and written communication skills, executive presence, and ability to clearly articulate complex concepts to stakeholders
Knowledge of customer service best practice
Comfortable in a fast-paced environment
Strong business acumen, analytical and problem-solving skills
Ability to meet critical deadlines
Ability to work on multiple high impact projects and prioritize effectively while delivering results on time
Collaborative leader with ability to give and receive feedback
Ability to quickly identify, resolve, and provide alternate solutions to problems
Competencies:
- Leadership/Human Resource Management, Sound Decision Quality, Customer Service, Problem Solving/Critical Thinking, Interpersonal Relations/Teamwork, Organization Awareness, Communications, Self/Life Management, Continuous Improvement/Innovation and Change, Technical Competence
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. **To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:** paycom.com/careers/eeoc