Campus Pride Jobs

Support Professional, Nursing Programs - Part-time

Department: Nursing Program

Location: Grand Rapids, MI

The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students.

Requisition ID: 101 Employee Group: https://www.grcc.edu/sites/default/files/docs/generalcounsel/generalcounselapsscontract2023-2026ada.pdf Schedule: 18 hours/40 weeks Compensation: Level C; $17.59 Benefits: Part-time Reports to: Director of Nursing Programs Posting Opens: 08/27/2024 Posting Closes: 09/10/2024

ESSENTIAL FUNCTIONS

• Receive student visitors, answer phones, and screen calls. Address students' questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed. • Enter and file student data and follow up correspondence • Maintain accurate records, files, and office activities with strict standards of confidentiality • Route incoming mail and assist with printing orders for the Nursing Department • Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed • Assist with maintaining accurate content on the department website • Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc. • Assist the Nursing Department in planning and coordinating department and student related events • Schedule meetings and prepare meeting materials as requested. Record, distribute and maintain accurate meeting minutes with all related documents • Maintain documents for accreditation and licensing reports • Conduct student and graduate surveys as needed for accreditation and compile survey data for review • Provide support for administrative and instructional staff as appropriate • Actively engage in activities that promote professional development goals and needs. • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position • Performs other related duties as assigned

JOB SPECIFICATIONS Education Credentials

• Associate's Degree required or comparable combination of relevant education and experience.

Work Experience

• 1 year of experience in a customer service position required • Knowledge of Nursing Licensure in Michigan preferred • Familiarity with Nursing Accreditation or similar preferred

Skills

• Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents. • Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software • Excellent verbal and written communication skills • Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations. • Project a professional image including punctuality, positive attitude, and a consistent attendance record. • Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.

Physical Demands

• Ability to lift and move up to 25 pounds. • Ability to sit/rise repeatedly

Mental Demands

• Ability to perform daily routine and unexpected duties with minimal supervision • Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision • Must use good judgment in handling sensitive or