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CommonSpirit Health Client Relations Coordinator-Grand Island/Kearney in Grand Island, Nebraska

Overview

CHI Heatlh at Home in Kearney has provided home care and wellness services for over 32 years. Their innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Their goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. CHI Health at Home’s quality care is provided through a team of registered nurses, social workers, companions, dieticians, aides and physical, occupational and speech therapists.

Responsibilities

The Client Relations Coordinator collaborates with physicians, nursing homes, assisted living facilities, extended care facilities, and home care personnel in the process of providing coordinated quality home care services for patients referred to CHI Health at Home.

DUTIES AND RESPONSIBILITIES

General:1. Supports CHI Health at Home’s mission, values, strategic goals and high standards of customer service. Consistently lives People First Behaviors.2. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.3. Follows the policies and procedures of the company.4. Other duties as required.

Client Relations Coordinator:5. Following referral of a patient to CHI Health at Home, assists social workers and/or care coordinators in coordinating quality home care for clients in the following manner:a) Determines possibility of patient appropriateness for home care.b) Effectively communicates with appropriate disciplines involved in the care of potential home care clients, and provides information and recommendations to Home Care/Hospice staff.c) Develops professional working relationships with referral sources, generating an open flow of information and support of home care goals; provides value added counsel, teaching and resourceful problem solving.d) Available to all discharge planners, physicians, other facility personnel and clients to analyze eligibility and explain Medicare and Medicaid guidelines, insurance plan benefits, financing options, Home Care/Hospice policies, etc.e) After referral, communicates with attending physicians to obtain verbal or written orders for home care services.f) Assists in ordering equipment, oxygen, IV’s, etc., as required to provide proper home care for the patient referred to CHI Health at Home.g) After referral, determines individual patient needs for services, referrals, training and provides patient instructions on home care equipment and/or procedures, etc.h) When requested, participates in the education of facility personnel on home care regulations, the variety of services available and trends.i) When requested, participates in educating/in servicing new facility personnel on home care and the importance of the communication of this information to their clients.j) Meets with the Director, Operations and other Home Care/Hospice associates to ensure continuity of care.

Qualifications

  1. Graduate of an accredited school of nursing.2. Current Registered Nurse (RN) or LPN license to practice in the state serviced, and a minimum of two years of home care experience.3. Strong critical thinking, judgment and decision making skills.4. Excellent communication, training and persuasive abilities.5. Knowledge of home care regulations is required.

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Equal Opportunity

CHI Health at Home is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseclick here. (https://dignityhealth.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=410828&hashed=258308527)

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (1-800-875-2622) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID2021-149326

Employment TypeFull Time

DepartmentHome Health and Hospice

Hours / Pay Period80

FacilityCHI Health at Home Grand Island

ShiftDay

Standard HoursMonday - Friday and varied coverage

Work Schedule8 Hour

LocationNE-Grand Island

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