Job Information
Dort Financial Credit Union Senior Call Center Representative in Grand Blanc, Michigan
Dort Financial Credit Union is looking for team members who will execute our mission: Enrich people's lives: members, employees, communities; to help achieve our vision: To be the leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. Dort Financial Credit Union upholds a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.
We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.
Come join our team. Apply today!
Purpose of Position:
- Assists in overseeing efficient operations of the Call Center.
- Resolves escalated calls.
- Mentors Call Center Representatives, developing their skills and knowledge to further strengthen member relationships.
- Supports continuous improvement initiatives.
Minimum Formal Education: High School Diploma required, Associate's Degree preferred.
Experience: Two to three years call center experience is highly preferred; two to three years of interacting with a member in person and on the phone is required.
Other Requirements: Must be bondable and possess a working knowledge and experience in Microsoft Office or similar software. Must possess strong communication, customer service and sales skills.
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