LEGOLAND Bell / Valet Associate in Goshen, New York
Bell / Valet Associate
1 LEGOLAND Blvd. Goshen, NY 10924
At LEGOLAND New York Resort Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About the Role
At the LEGOLANDÂ® Hotel, our guest are looking for bell & valet services to start their vacation. The Bell/Valet Associate is responsible for the hotel as it relates to guest service, greeting guests at the door, parking guest vehicles, luggage handling, luggage delivery and maintaining cleanliness in front of the house areas.
To be completely familiar with all types of guest rooms, hotel facilities and house entertainment.
To welcome guest at the main entrance, offering greetings appropriate to the time of day
To explain the valet procedures and ask if guests need directions
To assist guest with all baggage items
Receives and store guest luggage and maintain proper record keeping and controlling of luggage tags.
To tie luggage tags on to guest's luggage especially for group check-in.
To guide arriving guest to the reception desk for check in.
To provide Valet Parking to all guests of the hotel and anyone who requests (self-parking optional)
Treat the guest vehicle with respect and not abuse the use of the vehicle.
To address the guest by name.
To be prepared to make room changes, transfer baggage from one room to another.
To remember guest names, especially repeat guests, VIPs and long staying guests and always greet guests as they are in the hotel
Must be able to know all Food and Beverage outlets; operational times to be able to recommend to guests
During check-out, always make a quick check of the room to ensure that the guests have not forgotten any personal items
Delivers messages, mails and packages to guest room timely
To assist the Guest Services Host in parcel packaging
Maintains and upkeep the appearance of the hotel lobby and entrance
To properly use the Radio and Alice to perform their duties.
To perform other duties as may be assigned
To be fully knowledgeable on relevant information relating to hotel facilities, and on all places of interest in the surrounding areas and Park areas and be capable to offer firsthand positive information to the hotel guests when required or requested to do so.
To note down any requests or information required by the hotel guests, as and when requested and to act accordingly without fail.
To attend pre-shift briefing and communications meeting required or requested by the Guest Service Assistant Manager and/or Front Office Manager.
To report for duty on time wearing the correct uniform and name tag always.
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
To make sure that all Risk Assessment hazards are followed within the guidelines.
Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others prior to the activity/function.
In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.
Must have a clean driving record and the ability to drive both manual and automatic vehicles. Preferred candidates will need to be knowledgeable about the local area. Needs to have a good understanding of the English language, both written and verbal. Preferred candidates will need to be people oriented and have a professional demeanor. Will need to have the ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends and holidays.
Friendly, outgoing personality
Ability to make a child's day memorable
Work as part of a team
Dependable and Responsible (after all our guests depend on you!)
Ability to work outdoors in any weather condition
Ability to stand/walk for long periods of time, and long distances
Flexible Availability around park hours (peak and nonpeak times)
Ability to work nights/weekends/holidays through agreed upon employment
Here at Merlin, we do it all for the love of FUN and if that wasn't enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!
Who We Are
We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!
Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: LLNYR-HR@LEGOLAND.com.