Kelly Services Product Support Engineer in Goodlettsville, Tennessee
Kelly Engineering is currently recruiting for a (Direct Hire) (Product Support Engineer) job located in Goodlettsville, TN. The Product Support Engineer will act as a technical product expert and provide assistance and recommendations to the Sales team. The successful candidate is expected to become fully familiar with the complete line of products in order to serve as a single point of contact for technical inquires and support beyond the Customer Service team. Working closely with Key Account Managers/Sales, Engineering, Product Management, Supply Chain and Production, the Product Support Engineer will provide assistance with technical questions, producing product specifications and creating custom quotes when necessary.
Learn and maintain a high level of technical expertise and knowledge in all current and future products.
Serve as subject matter expert and point of contact to provide engineering and application support to Inside Sales, Key Account Managers, end users and distribution partners.
Assist Inside Sales and Key Account Managers providing recommendations for standard filtration product configurations.
Troubleshoot application issues with products in the field and take the lead on internal action between quality, engineering, production, and supply chain to provide fast resolutions.
Perform basic thermodynamic and fluid dynamic calculations related to customer-specific configurations and ensure product can be assembled, will function correctly and meet requirements.
Develop quotes for new product customizations by interacting with Supply Chain, Production, Sales and Key Account Managers.
Create and maintain price lists for commonly re-occurring product customization requests.
Maintain a log of custom quotations and provide analysis to Product Management with recommendations for standardization or product modifications.
Identify and quote replacement parts when requested by customers and develop and maintain replacement parts lists for filtration products.
Assist Engineering and R&D in development projects and product performance testing as needed.
Maintain and update product training material as new products are developed or obtained through acquisitions.
Bachelor of Science in Mechanical or Chemical Engineering.
3+ years of industrial experience with fluid systems.
Excellent communication, organizational, and problem-solving skills.
Good leadership and decision-making skills.
Proven written and verbal communication skills.
Be a self-starter capable of working both independently and with cross functional teams.
Ability to handle multiple inquiries and see them through to completion.
Machine lubrication, contamination control, and/or filtration in an industrial manufacturing environment.
Capable understanding and as necessary create electrical wiring schematics, flow diagrams, panel layouts, organize release packages, and update schematics.
Experience with PLM & MRP systems, preferably Team Center and JD Edwards.
Why Kelly ® ?
Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.