Job Information
Banner Health Associate Director, Behavioral Case Management Services in Glendale, Arizona
Primary City/State:
Glendale, Arizona
Department Name:
Behav Hlth Case Mgmt-Hosp
Work Shift:
Day
Job Category:
Clinical Care
Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Banner Thunderbird Medical Center is currently recruiting for the role of Associate Director, Behavioral Health Case Management Services. This leadership role provides operational and clinical support to approximately 25 direct reports, including Masters level/licensed social workers and counselors, utilization management team members and Transitional Care Navigators. The Associate Director interacts with the medical, nursing and administrative teams, coordinates staff scheduling based on clinical needs, and provides performance management and clinical guidance for their direct reports. The ideal candidate will have an independent level of licensure with the AZ Board of Behavioral Health Examiners (LCSW or LPC) with a strong desire to provide weekly clinical supervision to team members seeking independent licensure.
This is an opportunity for the individual who enjoys a fast paced, dynamic work environment, who enjoys interacting with hospital treatment teams, ensuring the high caliber of therapy programming and case management services. The culture of this campus is reflected in our psychiatrists who welcome, include and value the input of the case management team. This is an exempt level position that is 100% on-site full time position M-F. Our 156-bed campus provides inpatient acute behavioral health care for adolescents and adults. Our top leadership support ample staffing of social work and counseling staff to ensure the quality of the care for our patients and programming and we have a full time chaplain on our staff.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life
Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.
POSITION SUMMARY
This position plans and provides managerial and/or clinical support to patients, staff and director within the department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains a depth and breadth of clinical competency to assess outcomes related to delivery of Case Management and/or Social Services.
CORE FUNCTIONS
Provides and/or facilitates case management and/or social work, and/or other related activities and serves as a resource to other staff members. Promotes interdisciplinary patient care planning and supports Care Model.
Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of department goals and objectives. Ensures all goals and objectives are met timely and effectively.
Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes. Acts as a consultant within the organization and perhaps in the community.
Supports change and participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department. Works with staff to make necessary changes. May analyze data and healthcare trends to gain efficiencies and improve patient outcomes.
Participates in the development of the department budget in conjunction with established goals and objectives. Plays a key role in ensuring budgetary goals are met on an annual basis.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Facility based while remaining within budgetary allowances. Internal customers: all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary healthcare team. External customers: physicians, payers, community agencies, provider networks and regulatory agencies.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
Provides direct supervision to professional and administrative case management staff.
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training and personnel evaluations.
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel
MINIMUM QUALIFICATIONS
Requires master’s degree in appropriate behavioral healthcare-related field or equivalent experience.
Requires a proficiency level typically achieved with five years clinical and two years supervisory experience. As required by state law, a licensure or acquired licensure within six months of assuming position in at least one of the following categories: social work, professional counseling or marriage and family (certification requires two years post graduate experience in a mental health setting or equivalent combination of education and documented supervised clinical experience.) Positions providing direct services to substance abuse program patients must also possess board licensure in addictions as required by state.
Requires extensive knowledge in the areas of case management, utilization management, and/or social services. Must have a working knowledge of hospital operations, medical/nursing staff procedures, hospital and community resources. Requires excellent leadership skills and an ability to interact well across departments, facilities and organizations. Excellent organizational, human relations, and communication skills are required to maintain good rapport and effective working relationships with internal and external customers.
Employees working at Banner Behavioral Health Hospital or BTMC Behavioral must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
DATE APPROVED 10/04/2020
EEO Statement:
EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
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EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability