Job Information
Citizens Home Mortgage Loss Mitigation Decisioning Specialist in Glen Allen, Virginia
Description
Responsibilities
Perform reconciliation process on files received from Front End Fulfillment Group by going into the loan system. Front end fulfillment group will send task to decisioning.
Decisioning acknowledges receipt of the file and reviews file for complete documentation.
Analyze financial information to determine most effective work out strategy. Reviews financial data reported accuracy i.e.: does the customer reported data match actual financials.
Analyze property valuations and title searches based on workout and investor requirements.
Underwrite all loss mitigation workout options according to investor requirements.
Complete BITB stages/MSP steps within the decisioning process workflow within assigned timelines.
Insure all regulatory and investor requirements are met for each account within the work out process
Assists management with forecasting pipeline volumes
Adhere to system documentation policy and procedures to insure accurate internal and external reporting
Skills/Qualifications
Knowledge of investor requirements governing underwriting mortgage loans
Knowledge of Fannie Mae, Freddie Mac, FHA, VA and USDA loss mitigation workout underwriting preferred
Knowledge of MSP and Back in the Black preferred
Mortgage/Default, 2+ Years
Excellent oral communications; counseling and persuasion skills
Excellent data entry and typing skills
Math aptitude
Excellent organization skills
Ability to perform in a production environment and meet monthly operation metric goals
Excellent analytical skills
Excellent time management skills
Detail oriented
Strong PC Skills
Bachelor Degree, Preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday
*This is an in office position for Glen Allen, VA.
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Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
06/01/2024