Job Information
ThermoFisher Scientific Field Service Engineer (EFA) in Giheung, South Korea
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .
Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of valuable products and services and maintaining the highest levels of customer happiness.
Position Location: Giheung-Ku/Yongin-Si
Provide post sales customer support such as installation, customer training, on-site repair, preventative maintenance, remote support or technical consultation to ensure customer purchased Thermo Fisher products meet factory standards and customer expectations, thus achieve and strengthen customer satisfaction and allegiance to Thermo Fisher Scientific.
Key Responsibilities :
Work independently to support MSD products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery.
Provide remote technical assistance, consultation to customers.
Accurately document field service activities, including installation reports, repair reports, preventative maintenance reports, and timely submit through the required system.
Follow DOA and Hot Account procedures to report issues to related functions, and collaborate to solve.
Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
Share experience and methodology of product services and applications with colleagues. Help improving team support capacity.
Actively participate PPI projects to keep optimizing work quality and efficiency.
Qualifications:
BS degree or above in chemical engineering, physics, mechanical engineering, electronic engineering or relevant majors.
Two years or above working & operation experience of semi-conductor field service.
Preference will be given to those with 2+years field service experience of EFA(Electrical Failure Analysis) or SEM/FIB, previous experience in installing, servicing, and application support of analytical instrumentation.
Have the ability to work independently, have effective interpersonal and communication skills.
Effective oral and written communication skills with both English.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.