Campus Pride Jobs

Overview

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

Job Summary

This job is responsible for providing professional expertise and guidance to employees, healthcare providers and site-based leadership in support of the creation of a strong and sustainable culture of patient-centered care that helps to deliver on Virginia Mason Franciscan Health’s (VMFH) mission to keep people and communities healthy and lead to better performance outcomes for the organization. Work focuses on change that will bring about higher clinical quality and efficiency, a safer patient environment, heightened employee engagement, improved financial results and greater competitive advantage. Inasmuch as patient experience is a mission-critical key to the future success of the organization, work goes beyond clinical experience of care to all interactions and touch points, with focus on alignment across all segments of the continuum and the spaces in between.

An incumbent makes rounds at the assigned VMFH hospitals, medical centers and/or Franciscan Medical Group (FMG) clinic(s) to observe current services/processes, gather service-related data from staff/patients, and to provide training/feedback based on best practices and/or new organizational initiatives. Work includes: 1) serving as liaison with clinical operations to understand needs, facilitate improvements and lead to engagements that are optimal for both the patient and organization; 2) overseeing the site-based patient advocacy function to include compliance with Federal, State and local civil rights laws and regulations; 3) facilitating/coordinating site-based process improvement teams; 4) communicating best practices for improving patient experience results; and 5) raising awareness of the patient experience to facilitate cultural change; and 6) supervising the assigned Patient Advocate.

Contacts are at all levels, requiring diplomacy, tact, and the ability to persuade and motivate employees, healthcare providers and higher-level management to make sustained improvements which lead to enhancement of the patient experience. Work requires strong communication skills and the ability to make effective training presentations to groups or in one-on-one situations. An incumbent applies knowledge of patient experience concepts/standards and service quality improvement measures to support data-driven experience/quality improvement initiatives and programs. Also requires knowledge of the CMS (Centers for Medicare & Medicate Services) value-based purchasing concepts and CAHPS (Consumer Assessment of Healthcare Providers and Systems) comparative reporting measures.

Qualifications

Minimum Job Qualificaitions

Education / Work Experience Requirements

• Bachelor’s degree in business administration, organizational development or a healthcare-related field and four years of related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities.Or, any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.

Licensure / Certification

• Current Certified Patient Experience Professional preferred.

• Current Licensure as a Registered Nurse in the state of Washington is strongly preferred.

Pay Range

$35.28 - $51.16 /hour

We are an equal opportunity/affirmative action employer.