Job Information
M&T Bank Customer Asset Management Supervisor (Loss Mitigation, System Updates Team) - Hybrid in Getzville, New York
Overview:
This position directs the daily workflow of the System Updates Team within Loss Mitigation Department with between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing the closing process.
Primary Responsibilities:
Supervise and coordinate daily workflow of the System Updates Team to ensure loans are closed timely and in accordance with Investor and Regulatory guidelines
Resolve complex problems arising out of customer account management, either directly or through subordinate staff
Provide leadership, guidance, feedback and training to staff
Communicate and enforce operational and procedural changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department
Participate in or facilitate process innovation and special projects as assigned by division management
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Scope of Responsibilities:
Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.
Supervisory/Managerial Responsibilities:
Supervisory/leadership of people in all work activities.
Education and Experience Required:
A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment
At least 2 years' work leadership experience
Education and Experience Preferred:
Basic understanding/familiarity with accounting practices
Experience and comfortability working with Microsoft Excel
Experience working with queue/pipeline/case management related work
Excellent customer service skills with the ability to use tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software
Bachelor's Degree
Demonstrated work leadership skills
Excellent oral and written communication skills
Required Availability:
This is a Monday-Friday position with flexible start times (currently, the majority of the Team works 7:00am-3:30pm or 8:00am-4:30pm).
Work Location/Working Model:
This is a hybrid position requiring two days in-office per week (Tuesdays & Thursdays). Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.