Campus Pride Jobs

Title: Client Operations Leader (COL) (f/m/d)Location: Germany, virtual

Position Summary:The Client Operations Leader (COL)/ Service Account Manager requires a high degree of skill in relationship management, analysis, and leadership as a customer-facing services executive position focused on building long-term partner‐ ships with NCR Voyix (NCRV) clients. The COL is responsible for the operational health of their customer(s) and delivery excellence across NCRV. You will lead customer Business Reviews, driving project excellence functioning as the “air traffic controller” for all delivery and operational functions and improving the Net Promoter Score (NPS). Lead the onboarding, utilization, and penetration of services/features available in subscription creating value realization for the client to ensure renewal. The COL is a proven leader who will drive operational excellence across their client(s). This position requires an understanding of leadership, strategic vision, and a high level of business savvy. We are looking for an operations expert who consistently has their finger on the pulse of our day-to-day tactical operations. They are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges.

In this role, delivering a “One NCRV” approach is about giving customers a single NCRV point of contact managing all aspects of NCRV operational, execution, and delivery across all functions of NCRV to create a “One NCRV” delivery experience driving the NCRV operational health of our customers. The position is re‐ quired to continually seek to build and enhance enduring relationships with customers while working to achieve a thorough understanding of their current and future business requirements; Required to pro‐ mote customer confidence in the product and its Solutions. Must be able to quickly identify next steps in the problem resolution. You will create, manage and develop and drive continuous improvements, pro‐ viding customer-specific analysis leading to improved customer satisfaction, delivery fidelity, and customer profitability.

KEY AREAS OF RESPONSIBILITY:

Own the key delivery execution relationship with the customer. This includes order through fulfillment and is responsible for ensuring all products and services that are cross sold are delivered to maintain customer satisfaction

• Building strong relationship with customer leadership, NCRV Sales & Account teams, NCRV’s manufacturing & supply chain leadership, services, and professional services teams

• The position is required to provide thought leadership and technical and/or industry expertise around delivery enabling profitable growth for assigned customer accounts

• Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer-specific service issues, seek to uncover new NCRV opportunities, and ensure the integrity of all account information

• Drive performance in critical KPIs including On-Time In Full (OTIF), as sold vs. as delivered margin, and execution of field deployment.

• Monitor, drive, and analyze key performance metrics and supporting customer feedback

• Required to continually build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future requirements

• Seek out and support sales and marketing opportunities, assist NCRV salespeople with account information gathering for any sales motion and proposals

• Take active measures to identify additional customer opportunities and engages NCRV sales resources

• Assumes full visibility for the overall success of all projects, products & services through deployment for their clients

• Put action plan in place to resolve issues or to escalate issues to senior/executive management as necessary to ensure successful resolution for the client.

• Has oversight of Program Management Process from Concept Phase through Deployment

• Control policies, procedures, and best practices for operations.

• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

  POSITION CORE COMPETENCIES:

• Building Organizational Talent (diversity)

• Business Acumen

• Customer Focus

• Establishing Strategic Direction

• Cultivating Networks & Partnerships

• Compelling Communication Skills

• Emotional Intelligence Essentials

• Leading Change

• Coaching & Developing Others

• Driving Innovation

• Driving Execution

• Energizing the Organization

• Sharing Responsibility

• Personal Growth Orientation

• Authenticity

• Operational Decision Making

  BASIC REQUIREMENTS & EXPERIENCE:

• A dynamic individual who sets a high bar and inspires others to reach it.

• A true operations guru with proven success in multi-location operations.

• 5+ years of experience in Operations.

• A strong leader with impeccable organizational, strategic, analytical, and project management skills.

• A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others.

• Bachelor’s Degree in a technical discipline such as engineering. Master’s Degree preferred

• Experience in negotiating contract, managing relationships to ensure the quality of work and customer satisfaction

• Proven ability to transform clients into strategic partnerships

• Experience in responsibility for multiple strongly preferred

• Domestic and International travel required.

• English + German language capabilities required

  PERSONAL ATTRIBUTES:

Candidates must be able to demonstrate core competencies in priority setting, process management, planning and organization, managing and measurement of work, innovation management, motivation, strategic planning and implementation; coupled with the business acumen, political awareness, and perseverance to succeed in a global corporation.

• Able to lead by influence. Confident leading in a highly matrix organization.

• A respected leader with a passion for customer excellence and service.

• A change agent who courageously stands up and takes action, shows a high energy level, and possesses a sense of urgency.

• Cultural astuteness: Savvy and pragmatic on how to effect change in an international culture.

• Ability to create and inspire high-performance project teams.

• Maintains the highest ethical standards.

• Makes decisions that are based on data and facts.

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.