Job Information
Aflac Systems Support Engineer in Georgia
Systems Support Engineer
The Company: Aflac Columbus
The Location:
GA, US, 31999
The Division: Digital Services
Job Id: 6290
Salary Range: $45,000 - $105,000
We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role ishybrid.This means you will be expected to report to one of our Aflac offices located in Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
What does it take to be successful at Aflac?
Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations
What does it take to be successful in this role?
Network hardware and software troubleshooting techniques.
Lead Medium Projects (312 Mths)
Internal controls and change management processes
Skill in solving technically challenging problems involving distributed application and hardware issues
Distributed Infrastructure
Microsoft Platforms
Microsoft Office 365 administration and Azure Active Directory
AWS Systems Operations
Distributed Processing
SQL Server
IP (Internet Protocol), Windows, Unix Networking
Java
Integration of Multiple Software Packages
Problem Solving Skills
Supporting Enterprise Backup Solutions
Distributed security protocols and implementations
Unix Platforms
Disaster Recovery Experience
Server Hardware & O/S Management
Server Hardware Configuration
Infrastructure Support
Microsoft Active Directory
Education & Experience Required
Bachelor’s Degree in Computer Science, Information Systems or related field
Zero to two years of experience monitoring, analyzing and maintaining computer system operations
Or an equivalent combination of education and experience
Principal Duties & Responsibilities
Meets with user staff to understand business requirements; provides operational support
Serves as the subject matter expert in performing maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements
Provide quality customer service for customers of every level, from entry level to Senior Executive Leadership
Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing
Researches, evaluates, and recommends hardware and software technologies to support business initiatives
Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance
Participates in the development and communication of solutions for client service improvement including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals
Ensures data integrity by evaluating and managing the appropriate software/hardware solutions
Develops and plans software/hardware upgrades and system installations in accordance with established policies and procedure
Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of small-to-medium complexity; provides daily operations support and maintenance for network systems • Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components
Performs other related duties as required
Total Rewards
This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 - $105,000.
In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.
Nearest Major Market:Columbus GA