Job Information
Insight Global Service Desk Technician in Georgetown, Kentucky
Job Description
An employer in Central KY is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (50% remote). This candidate will be responsible for providing over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position is 1st shift (9:00am-6:00pm) with an opportunity for growth and advancement. This is a contract to hire opportunity with an anticipated pay range of $20-23 dependent on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
1-3 years of IT experience in a helpdesk or desktop support role
1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)
Excellent communication skills and willingness to learn 2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting
Any experience in an automotive or automobile production environment
Familiarity with EDI-related tickets null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.