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We're looking for you! As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied.

Your Role

HSE and data quality is always at the forefront of the work you do. You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.

Your Responsibilities

• Arrange and supervise the transport of cargo

• Ensure all systems are kept up to date promptly

• Monitor the operational performance of all involved parties and report any issues that may occur

• Review and ensure that any KPIs agreed with the customer are met

• Participate in training to develop yourself and your knowledge

• Immediately report problems when they occur

• Execute the business in line with rates given by ensuring profit maximization

• Manage GP planning

• Pro-active engagement with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition

Your Skills and Experiences

• English level advanced

• Good planning and organization skills

• Ability to multitask and be a self-starter

Good Reasons to Join

At Kuehne + Nagel, we go above and beyond for our colleagues, customers and communities to deliver excellence and innovation. We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing.

We connect people and goods through innovative and sustainable logistics solutions. Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions.

After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners. In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw. Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued. The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.