Job Information
Hobart and William Smith Colleges Access Services Technician II - Evenings in Geneva, New York
The Access Services Technician II performs routine public service tasks supporting the library mission. Technician must have strong verbal skills, both oral and written; patience and tact while participating in conversations with patrons; computer data entry skills and the ability to work with sophisticated library applications including circulation, reserve, and interlibrary loan software.
Essential Responsibilities
Assists the Access Services Coordinator in completing daily evening operations of the Access Services Department.
Performs circulation activities including the charge and discharge of materials to an account, creating and updating records, and generating reports.
Exhibits excellent customer service skills when consulting with patrons regarding their library account.
Performs activities related to course reserves such as creating lists, adding items to lists, removing books from reserve during and/or after the term, and keeping the reserve shelves in order.
Performs preliminary searching needed before processing outgoing interlibrary loan requests.
Performs interlibrary loan lending and shipping activities.
Participates in the development, implementation, and administration of student training tools, and oversees student assistants in a variety of assigned tasks.
Participates in the maintenance of print and microform collections.
Participates in department planning activities.
Demonstrates knowledge for the Colleges’ educational philosophy and mission.
Demonstrates an awareness of and sensitivity to unique social, cultural, and economic circumstances.
Performs other related duties as required.
Other Information
This is a full-time, 12-month, benefits-eligible position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. During the academic term, this position works Sunday - Thursday 2:30 p.m. to 11:00 p.m. Outside of the academic term and summer work hours are 8:30 a.m. to 5:00 p.m. with a possible shortened workweek during the scheduled summer hours’ time period. The pay rate for this position is $16.65/hr. For information on employee benefits, please visit the HWS Human Resources page at www.hws.edu/offices/hr .
Qualifications
Associate degree or equivalent
Excellent written and verbal communication skills
Excellent customer service skills
Basic computer knowledge and skills and an aptitude to learn new software
The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.