Goodwill of the Finger Lakes Retail Customer Service - Donor Greeter in Geneseo, New York
JOB TITLE: Donor Greeter
The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat and safe work environment. They are also responsible for the separation of goods by category at the donation door.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet customers in a friendly and enthusiastic manner.
Maintain a friendly, helpful attitude toward the customer at all times.
Assist customers in bringing donations inside.
Ensure accurate donation log reporting.
Sorts donations into proper equipment for processing and transportation
Properly labels all equipment
Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
Perform other duties as assigned by supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends and holidays.
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED preferred
Previous retail experience preferred
Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.
Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability