Xerox Senior Workflow Post Room Coordinator in GB, United Kingdom

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com.

Senior Workflow PostRoom Coordinator

(Shift pattern: between07:30 – 18:00; Mon – Fri)

Reporting to the Postroom Operations Manager, carry out all postroom related duties in line with operational procedures and client SLA’s, responsibility for the service in the absence for the Postroom Operations Manager.

Responsibilities

Customer Service

Operational efficiency

Continuous improvement

People management and development

Planning and organisation

Administration

  • To demonstrate pride andprofessionalism in all aspects of customer service

  • Develop excellentworking relations with clients, demonstrating strong communication skills

  • Consistently exceedclient expectations by providing outstanding customer service

  • To advise customers ofthe most cost effective way of distributing outgoing post

  • Build relationship withclients and manage their perceptions and expectations

  • Key representative forthe team and escalation point

  • Provide expertise in theservice to users

  • To effectively supervisethe all Postroom processes through the area of which they are responsible

  • Ensure all aspects ofinformation related to the service and user requirements is checked and correctprior to distribution/handling of post, both incoming and outgoing

  • Ensure timely deliveryof post runs across the campus in accordance with SLA’s

  • Prioritise allincoming urgent couriers and recorded post

  • Ensure delegation ofrelevant duties to post operators

  • Demonstrate the abilityto supervise the post team workflow of post throughthe prioritisation of incoming/outgoing post, managing dailyschedules/rotas and ensuring deadlines are met

  • Relate accurateinformation to users on the progression of their requests. When deadlinescannot be met ensure user is informed within sufficient time. Offer alternativesolutions when necessary

  • Ensure sort of post inaccordance with guidelines, efficiency and distribution thereof within SLA’a

  • To advise users andstaff on the appropriate methods of post and provide support and advice wherenecessary

  • Gain a goodunderstanding of client business and share this knowledge with all employees

  • To monitor stock levelsof consumables and advise the appropriate person to ensure orders are placed ona weekly basis in line with agreed minimum and maximum stock levels

  • Be able to effectivelystand in for the Team Leader during times of absence

  • Any reasonable ad hocduties as required by senior management

  • Support delivery of andupkeep of process documentation, highlighting the need for any changes to the TeamLeader or Operations Manager – educating staff on process and changes

  • Implement all actionpoints arising from customer feed back and team meetings ensuring continuousimprovement to customer standards

  • Drive Best Practicestandards within the Postroom

  • Ensure effective two-waycommunication with staff and clients

  • Work together with themanagement team to help maintain a productive working atmosphere, which promotesteamwork and commitment to daily work

  • Constant monitoring ofstaff performance in every aspect i.e. skill with equipment, telephone ability,appearance, flexibility, relationship with other employees, weak areas andescalate to line management where necessary

  • Support Xerox culture byliving the values and leading by example

  • To assist in thetraining and development of operative staff in appropriate work methods

  • Demonstrable experienceof people management and development a preference

  • Awareness of impendingholidays and impact on service, implementation of rota changes and appropriatecoverage to maintain SLA’s and service to CMS Cameron McKenna

  • To maintain a tidy workarea and implement a clean as you go policy

  • Demonstrate a workingknowledge of the recording information, completing client request forms, thevariable recharge process and updating of manuals

  • To ensure all post itemsare accounted for, volume is measures and to provide input into MI

Candidate Education:

High School Diploma / (GED) / Secondary School GCSE or equivalent

Candidate Background:

Experience in customer facing role Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Good communication skills

Health & safety awareness and compliance

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Senior Workflow Post Room Coordinator

Location: GBR-GB-GB-London

Requisition ID: 18003315