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Spectrum Facilitator II, Retail Stores (On-Site) in Garland, Texas

HTR322, Facilitator II , Retail Stores

Do you want to be a part of a team that trains our frontline Spectrum Store employees on how to build trust and create a meaningful and exceptional customer experience? Do you have at least 3 years of experience as a positive and impactful facilitator? Do you love helping people connect with what matters most to them? As a Spectrum Store facilitator, you will be part of a dynamic team that trains all of our new hire employees on how to build trust and effectively connect with all of our customers in order to understand how to provide them with the best Spectrum products and services that meet their needs. If developing and inspiring every individual employees’ ability to become the best ambassador of the Spectrum experience sounds like an interesting pursuit for you, then the Stores Facilitator II position at Spectrum may be right for you. You can foster discussion, lead activities, and encourage learners to dive deeper into topics.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice.


As a Stores Facilitator II, you’ll facilitate virtual classroom learning for our Spectrum Store Specialists & Store Managers through a variety of delivery methods. It’s a career that develops as you do, with opportunities to grow.


  • Helping our frontline employees learn how to provide an exceptional customer experience.

  • Developing the product knowledge and sales strategies for our new hire’s success.

  • Coaching and developing sales reps to reach and exceed sales goals.

  • Conducting monthly store site visits to connect with frontline employees and understand how to enhance our curriculum to support their interactions.

  • Pursuing development opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills.

  • Effectively leading a dynamic and inclusive virtual classroom environment that includes facilitating interactive learning activities.

    You'll act as a Subject Matter Expert, participate in task forces, committees, and work one-on-one with learners to identify areas of strength and opportunity. If you’re up to the challenge, you’ll find a rewarding career as a Facilitator II.


    R equired Qualifications

  • Experience: Training delivery experience at professional level or equivalent 3+ years.

  • Experience or equivalent in the functional area and or business unit 3+ years

  • Education: Bachelor’s degree or equivalent combination of training and/or work experience

  • Technical skills: Can effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Solid knowledge of different learning approaches

  • Skills: Critical thinking and analytical skills. Presentation skills to individuals, online and in person. Advanced skills relating to the functional area and or business unit

  • Abilities: Ability to read, write, speak, and understand English.Can prioritize and organize effectively. Can communicate orally and in writing in a clear and straightforward manner. Can communicate with all levels of management and company personnel. Can with the public in a professional manner

  • Travel Ability: Office environment.


Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career Total Rewards: See all the ways we invest in you—at work and in life

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HTR322 2024-31573 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits ( package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (

Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (