Job Information
Abbott Customer Service Specialist - French in Galway, Ireland
About Abbott
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Description
Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
PURPOSE OF THE JOB
The Customer Service Specialist with French role is the first point of contact to support various customers such as Hospital’s, GP’s, Pharmacies and Patients as well as our key distributors across Europe. The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.
MAJOR RESPONSIBILITIES
Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
Review and maintain customers open orders on a daily basis.
Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
Collaborate with other departments to ensure accuracy of data maintained on SAP.
Keeping customer account changes up to date and communicated to the commercial sales team.
Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
Develop and maintain fruitful customer and internal colleague relationships.
Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
Other duties as assigned.
EDUCATION AND COMPETENCIES REQUIRED
Fluency in FRENCH required.
Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
Strong computer navigation and typing skills.
Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues.
Effectively collaborate with others.
Communicate professionally.
Good email etiquette.
Work independently and as part of a team.
Work effectively in a fast-paced environment with changing priorities.
SAP or other ERP system experience a significant advantage.
Previous customer service experience desired preferably in the healthcare industry but not essential.
Truly customer focused.
Self-starter ready to take initiative.
Interactive and engaging.
A multi-tasker with excellent time management skills.
Adaptable and Flexible.
Ability to deal with changing priorities.
Eagerness and willingness to learn.
Problem Solving.
Experience dealing with Ambiguity.
Excellent verbal and written communications.
Connect with us at www.abbott.com or https://www.ie.abbott/ , on LinkedIn at www.linkedin.com/company/abbott-/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews (https://twitter.com/AbbottNews) .
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com