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Eaton’s IS VEH VGNA division is currently seeking a Warranty Tech Services Manager. This position is based at our Galesburg, MI facility.

The Tech Services Manager will manage the team of Product Service Managers (PSM) that support internal and external customers. This position's role is to drive customer complaint management, special field campaigns, input to engineering design implementations and to provide second level support of the field personnel (i.e., Call Center and Roadranger Field Persons (RFM).

The expected annual salary range for this role is $105000.03 - $154000.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Lead and develop the team of Product Service Managers and set strategic direction in the following areas across both Eaton legacy and ECJV products:

• Proactively define and develop the necessary service support architecture for internal and external customer needs.

• Provide technical input to engineering teams to ensure a serviceable product.

• Provide necessary content to development/updates for service support materials such as Service Manuals, Troubleshooting Guides, Driver Manuals, etc.… for both NAFTA and Global markets.

• Develop and execute effective support strategies for the entire defined product life by aggressively driving product improvements and effective field strategies

• Track and support field test initiatives for new product development with deployment support, issue tracking, technical assistance, and issue trending.

• Coordinate service support strategies with RFM, internal customers (Engineering, Warranty, Reliability, and Safety) and end use customers to reduce truck down time.

• Create and communicate internally to Eaton and/or Eaton Cummins Joint Venture management and/or appropriate groups for status updates received from the field and for updates to issue resolutions including field service updates, service bulletin, etc.

• Proactively define and develop the necessary service support architecture for programs, campaigns, and recalls.

• Utilize and define systematic processes to manage product performance corrective action.

• Provide technical assistance on customer visits to better understand product and customer issues.

• Provide engineering with data to support customer issue resolution using engineering tools and collaborated processes.

• Act as the common communication channel between Eaton and the ECJV for emerging field issues and elevations, up to and including any emerging safety concerns

Qualifications:

Required Basic Qualifications:

• Minimum of a Bachelors Degree from an accredited institution

• Minimum five (5) years experience in Quality, Manufacturing, Materials, Engineering and/ or Operations related field

• Must be legally authorized to work in the United States without company sponsorship now and in the future

• No relocation is available for this position. Candidates must reside within 50 miles of Galesburg, MI to be considered. Active Duty Military are exempt from this geographical limitation.

Preferred Qualifications:

• Bachelors Degree in Business and Engineering from an accredited institution

• Problem solving (8D/A3/6-Sigma)

• Dealership and Repair Facility Operations experience including troubleshooting mechanical, electrical and vehicle systems.

• Specific product knowledge of Clutches, Transmissions, other CV Products, failure modes, troubleshooting, repair practices, CV Customers, Fleets, Regions, OEMs, competitors

Skills:

• Capable of interacting professionally and presenting to customers, even in challenging situations

• Demonstrated ability of data/signal analysis to prescribe a repair strategy

• Demonstrated technical writing ability to convey complex problems in an easy to understand manner

• Ability to assist in design and development of technical and troubleshooting curriculum

• Knowledge of Mechanical Component Design and Analysis

• Competent in general commercial vehicle component knowledge, assembly/disassembly procedures

• Ability to work effectively in a team environment and throughout both Eaton and Eaton Cummins Joint Venture organizations including prioritizing several customer requests to best manage limited resources.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.