Job Information
iCIMS Client Transition Specialist in Gachibowli, Hyderabad, India
Job Overview
We are seeking a Client Transition Specialist to join our Customer Success team. This person will facilitate a smooth transition for departing clients, ensuring a continued positive relationship and the collection of valuable insights to enhance our services. This role is crucial in managing the processes of transitional moments through a structured and empathetic approach, with a focus on maintaining high client satisfaction and data-driven service improvement.
Responsibilities
Spearhead the onboarding and offboarding process, ensuring clients experience a seamless transition with minimal disruption.
Oversee all communication with clients during the transition phase, ensuring clarity and professionalism.
Preserve a positive rapport with onboarding and offboarding clients, fostering potential future collaborations.
Develop onboarding and offboarding protocols. Create and refine transition procedures and checklists that align with best practices and client expectations.
Partner with internal teams to ensure a coordinated experience for clients.
Gather and analyze exit data. Collect comprehensive feedback and metrics from departing clients to inform continuous improvement strategies.
Qualifications
Demonstrated ability in managing client offboarding processes within a customer success or account management context.
Strong capability to interpret feedback and metrics, turning them into insights for service enhancement.
Excellent interpersonal skills with a proven track record of maintaining positive client relationships post-engagement.
Ability to manage multiple offboarding projects simultaneously in a fast-paced environment.
Advanced proficiency in English is essential. Candidates must be able to:
Speak : Fluently and clearly in professional settings.
Read : Comprehend complex texts, reports, and documents.
Write : Produce well-structured, error-free written communication, including emails, reports, and presentations.
Preferred
Minimum of 3 years in a customer-facing role, with a focus on offboarding within a tech-oriented environment.
Bachelor’s degree in Business Administration, Human Resources, or a related field, with an emphasis on customer relationship management.