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Allina Health System Patient Access Representative-Senior in Fridley, Minnesota

Date Posted: October 08, 2021 Department: 16008935 Revenue Cycle Management Registration Unity Shift: Day/Evening (United States of America) Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: None Job Summary: Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record. Job Description: Principle Responsibilities Greets and welcomes patient in person or by phone. Collects demographic and insurance information. Checks in and interviews patient to complete appropriate paperwork. Directs patient to their appointment or procedure. Documents any issues and resolutions in electronic medical record. Uses resources, tools and procedure to complete registration for complex accounts. May assist in scheduling add-on appointments. Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations. Obtains prior authorization before date of service and provides notification if unable to complete. Obtains cost information and explains information to patient if necessary. Collects co-pay or deductibles. Assists and counsels patient with application process for available financial assistance programs. Provides technical or functional direction for employees. Mentors new staff. Uses resources, tools and procedures to complete accounts in assigned work queues. Assists patient in completion of request for information forms and submits to appropriate department. Other duties as assigned. Job Requirements High School or GED required and Associate's or Vocational degree preferred 2 to 5 years of revenue cycle or healthcare insurance experience required and 2 to 5 years of customer service experience required and Less than 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook required and Less than 2 years of general office experience required and Less than 2 years of experience as a Patient Access Representative required Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred Leadership Capabilities See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission. I know where Allina is going and how my role fits into this picture I capture important lessons and share them to foster innovation I am good at anticipating the implications of my decisions I understand and apply the disciplines of continuous improvement Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success. I help my team connect to the broader mission I see and fulfill my role in motivating the team around me I celebrate success and help my partners see what is possible with change I call out and address unexpected roadblocks or problems Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves. I role-model self-care and ongoing development I share my knowledge and coach others to foster growth and success I demonstrate enthusiasm for learning I candidly advocate for the resources I need I support my colleagues in their development and growth Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation. I take ownership of outcomes and fulfillment of goals I facilitate adjustments to assure positive results I work with a sense of urgency, concern and determination I use well-grounded approaches to create sustainable solutions repeatedly I engage and foster improvements to impact safety, quality, and efficiency Succeed Together:Connect with others authentically. Reco